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Netgear RBKE963 User Manual - Page 143

Test the path from your computer to a remote device, Request timed out, Start, ping -n 10

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Orbi Quad-Band Mesh WiFi 6E System Request timed out If the path is not functioning correctly, you might be experiencing one of the following problems: • Wrong physical connections Check that the appropriate LEDs are on for your network devices. If your router and computer are connected to a separate Ethernet switch, make sure that the link LEDs on the switch are lit for the switch ports that your computer and router are connected to. • Wrong network configuration Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer. Verify that the IP address for your router and your computer are correct and that the addresses are on the same subnet. Test the path from your computer to a remote device After verifying that the LAN path works correctly, test the path from your computer to a remote device. To test the path from your computer to a remote device: 1. From the Windows toolbar, click the Start button and select Run. 2. In the Windows Run window, type: ping -n 10 where is the IP address of a remote device such as your ISP DNS server. If the path is functioning correctly, messages display that are similar to those shown in Test the LAN path to your router on page 142. If you do not receive replies, check the following: • Check to see that the IP address of your router is listed as the default gateway for your computer. If DHCP assigns the IP configuration of your computers, this information is not visible in your computer Network Control Panel. Verify that the IP address of the router is listed as the default gateway. • Check to see that the network address of your computer (the portion of the IP address specified by the subnet mask) is different from the network address of the remote device. • Check to see that your cable or DSL modem is connected and functioning. Troubleshooting 143 User Manual

Section	Page
Contents	3
1. Overview	8
What is WiFi 6E?	9
Orbi router overview	9
Orbi router hardware features	10
Orbi router LED behavior	11
Orbi satellite overview	12
Orbi satellite hardware features	12
Orbi satellite LED behavior	13
Router and satellite labels	14
Connect your router	15
Place your Orbi satellite	16
Sync your Orbi satellite with your Orbi router	16
Set up your satellite with a wired connection to your router	17
Set up and sync an Orbi satellite over a wired connection	17
Ethernet backhaul connections for multiple satellites	18
2. Connect to the Network and Access the Router	20
Connect to the network	21
Wired connection	21
WiFi connection	21
WiFi connection using WPS	22
Types of logins	22
Set up and manage with the NETGEAR Orbi app	23
Use a web browser to access the router	23
Use the automatic Internet setup option	24
Log in to the Orbi router web interface	25
Change the language	26
3. Specify Your Internet Settings	27
Manually set up the Internet connection	28
Specify an Internet connection without a login	28
Specify an Internet connection that uses a login	29
Manage an IPv6 Internet connection	31
Requirements for entering IPv6 addresses	31
Specify IPv6 Internet connections	31
Use auto detection for an IPv6 Internet connection	32
Use auto configuration for an IPv6 Internet connection	34
Set up an IPv6 6to4 tunnel Internet connection	35
Set up an IPv6 pass-through Internet connection	37
Set up an IPv6 fixed Internet connection	37
Set up an IPv6 DHCP Internet connection	39
Set up an IPv6 PPPoE Internet connection	40
Set up an IPv6 6rd tunnel Internet connection	42
Change the MTU size	44
4. Control Access to the Internet	46
Manage NETGEAR Armor	47
Allow or block access to your network	47
Manage network access control lists	48
Use keywords to block Internet sites	49
Delete keywords that are used to block Internet sites	50
Avoid blocking on a trusted computer	51
Block services from the Internet	51
Schedule when to block Internet sites and services	53
Set up security event email notifications	53
5. Specify Network Settings	56
About the WiFi networks	57
Manage the settings for the main WiFi network	58
Enable or disable the AX feature for the 2.4 GHz or 5 GHz radio band	58
Change the name of the main WiFi network	59
Change the 2.4 GHz, 5 GHz, or 6 GHz WiFi channel	60
Change the WiFi password or security option for the main WiFi network	61
Manage WiFi settings for the 6 GHz-only WiFi network	62
Enable or disable the 6 GHz-only network	62
Change the WiFi network name for the 6 GHz-only network	63
Change the WiFi password for the 6 GHz-only network	63
Manage the IoT WiFi settings	64
Enable or disable the IoT network	64
Change the WiFi radio band for the IoT network	65
Change the WiFi network name for the IoT network	65
Change the WiFi password or security option for the IoT network	66
Set up a guest WiFi network	67
Change your region	68
View or change WAN settings	68
Manage the WAN preference	70
Set up WAN aggregation	70
Change the WAN preference back to the Internet port	71
Manage Dynamic DNS	71
Set up a new Dynamic DNS account	72
Specify a Dynamic DNS account that you already created	73
Change the Dynamic DNS settings	74
Set up a default DMZ server	74
Change the router’s device name	75
Change the LAN TCP/IP settings	76
Use the router as a DHCP server	77
Disable the DHCP server feature in the router	79
Manage reserved LAN IP addresses	79
Reserve an IP address	80
Edit a reserved IP address	80
Delete a reserved IP address entry	81
Manage custom static routes	82
Set up a static route	82
Edit a static route	83
Delete a static route	84
Enable or disable 20/40 MHz coexistence for the 2.4 GHz radio	84
Enable or disable Wi-Fi Multimedia Quality of Service	85
Change the CTS/RTS threshold and preamble mode for a radio	86
Change the Transmission Power Control	88
Use the router as a WiFi access point only	88
Set up router mode	90
Generate a new backhaul password	90
Improve network connections with Universal Plug and Play	91
Set up a bridge for a port group or VLAN tag group	92
Set up a bridge for a port group	92
Set up a bridge for a VLAN tag group	93
6. Mantain and Monitor Your Network	96
Update the router and satellite firmware	97
Check for firmware updates	97
Manually update firmware	98
Manually update satellite firmware	98
Manually update router firmware	99
Change the admin password	100
Enable admin password reset	100
Reset the admin password	101
Always use HTTPS to access the router	102
View router status and usage information	103
Display Internet port statistics	103
Check the Internet connection status	104
View and manage logs of router activity	105
View devices connected to the network or edit device information	106
View devices connected to the network	106
Edit device information on the Attached Devices page	107
View satellites connected to the network or edit satellite information	108
View satellites connected to the network	108
Edit satellite information that displays on the Attached Devices page	109
View the satellite status	110
Check your Internet bandwidth	110
Monitor Internet traffic	111
Change the NTP server	112
Set the time zone	113
Manage the router configuration file	113
Back up settings	114
Restore configuration settings	114
Erase the current configuration settings	115
7. Customize Internet Traffic Rules for Ports	116
Manage port forwarding to a local server	117
Set up port forwarding to a local server	117
Add a custom port forwarding service	118
Edit a port forwarding service	119
Delete a port forwarding entry	120
How the router implements the port forwarding rule	120
Application example: Make a local web server public	121
Manage port triggering	121
Add a port triggering service	122
Disable port triggering or change the time-out period	123
Application example: Port triggering for Internet Relay Chat	123
8. Use OpenVPN to Access Your Network	125
About VPN connections	126
LAN IP addressing in VPN networks	126
Enable OpenVPN service in the router	127
Install OpenVPN software on a VPN client	128
Install OpenVPN software on a Windows-based computer	129
Install OpenVPN software on a Mac computer	130
Install OpenVPN software on an iOS device	131
Install OpenVPN software on an Android device	132
Use VPN to access your Internet service at home	133
Allow VPN client Internet access in the router	133
Block VPN client Internet access in the router	134
9. Troubleshooting	136
Quick tips	137
Sequence to restart your network	137
WiFi settings	137
Network settings	137
The router and satellite do not sync	137
You cannot log in to the router	138
You cannot access the Internet	139
Troubleshoot Internet browsing	140
Troubleshoot PPPoE	141
Troubleshoot WiFi connectivity	141
Troubleshoot your network using the ping utility	142
Test the LAN path to your router	142
Test the path from your computer to a remote device	143
A. Factory Settings and Technical Specifications	145
Factory settings for Orbi routers	146
Factory settings for Orbi router model RBRE960	146
Factory settings for Orbi router model RBRE950	148
Factory settings for Orbi satellites	150
Factory settings for Orbi satellite model RBSE960	150
Factory settings for Orbi satellite model RBSE950	152
Technical specifications for Orbi routers	154
Technical specifications for Orbi router model RBRE960	154
Technical specifications for Orbi router model RBRE950	155
Technical specifications for Orbi satellites	157
Technical specifications for Orbi satellite model RBSE960	157

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Request timed out

If the path is not functioning correctly, you might be experiencing one of the following

problems:

•

Wrong physical connections

Check that the appropriate LEDs are on for your network devices. If your router and

computer are connected to a separate Ethernet switch, make sure that the link LEDs

on the switch are lit for the switch ports that your computer and router are connected

to.

•

Wrong network configuration

Verify that the Ethernet card driver software and TCP/IP software are both

installed and configured on your computer.

Verify that the IP address for your router and your computer are correct and that

the addresses are on the same subnet.

Test the path from your computer to a remote device

After verifying that the LAN path works correctly, test the path from your computer to

a remote device.

To test the path from your computer to a remote device:

From the Windows toolbar, click the

Start

button and select

Run

In the Windows Run window, type:

ping -n 10

IP address

where <IP address> is the IP address of a remote device such as your ISP DNS server.

If the path is functioning correctly, messages display that are similar to those shown in

Test

the

LAN

path

your

router

on page 142.

If you do not receive replies, check the following:

•

Check to see that the IP address of your router is listed as the default gateway for

your computer. If DHCP assigns the IP configuration of your computers, this

information is not visible in your computer Network Control Panel. Verify that the IP

address of the router is listed as the default gateway.

•

Check to see that the network address of your computer (the portion of the IP address

specified by the subnet mask) is different from the network address of the remote

device.

•

Check to see that your cable or DSL modem is connected and functioning.

User Manual

143

Troubleshooting

Orbi Quad-Band Mesh WiFi 6E System