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Vtech CM18445 User Manual

Vtech CM18445 Manual

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Vtech CM18445 | User Manual - Page 1
Go to www.vtechphones.com to register your product for enhanced warranty support and the latest VTech product news. CM18445/ AM18447 4-Line Small Business System Main Console User's manual
Vtech CM18445 | User Manual - Page 2
of this VTech product. Before using this product, please read the Important safety information. This user's manual provides you with the complete installation, setup and operation instructions. For customer service or product information, visit our website at www.vtechphones.com or call 1 (800) 595
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CM18445/AM18447 is the main console of your new 4-line telephone system. It can be used as a standalone telephone when a single user monitors up to four telephone lines provided by your telephone service provider. You can also expand the system by adding a combination of up to nine cordless handsets
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your 4-line telephone system can be setup in your workplace. The actual setup depends on the environment and settings in your workplace. Scenario 1 4-single-line connection, with four CM18245/AM18247 desksets and five CM18045/AM18047 handsets Your CM18445/AM18447 console is placed in the reception
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to your preference and need. Before you make or receive a call at IS6100 Headsets or AT&T model TL80133 Speakerphone, you will first need to choose a line at the Main Console or a specific Deskset/Handset, where the Headsets/Speakerphone are linked. NOTE: If your workplace is using three-line
Vtech CM18445 | User Manual - Page 6
receipt and original packaging in the event warranty service is necessary. User's manual Quick start guide Addendum sheet (IS6100 & TL80133) Handset with coiled cord installed Console Power adapter Audio cable (Music On Hold) Four telephone line cords (4-conductor) Mounting bracket Two
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handset.......11 Add and register other cordless accessories 12 Adding a corded headset (optional)........13 Answering system basic setup............14 Date and time for messages 14 Set date and time 14 Line mode for unanswered calls 15 Set Line mode 15 Auto attendant setup 16 Activate auto
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56 Auto-redial 56 Conference call 57 Establish a conference call 57 Options during a conference call.........58 Intercom 59 Make an intercom call to an extension 59 Answer an intercom call 59 End an intercom call 59 Answer an incoming call during an intercom call 60 Hold an intercom call 60
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80 Answering system capacity 81 Answering system setup 83 Call screening 83 Message length 83 Call intercept 84 Set remote access code 84 Top questions for features 96 Top questions related to telephone service providers 98 Common cure for electronic equipment 99 Maintenance 100
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filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL covering the console display - remove it before use. For customer service or product information, visit our website at www.vtechphones.com or call 1 (800
Vtech CM18445 | User Manual - Page 11
installation To maintain normal system operation in the event of a power failure, please purchase and install four AA alkaline batteries to this console before use. If power fails with working batteries installed, all functions work properly except for the display illumination. Install the batteries
Vtech CM18445 | User Manual - Page 12
Installation setup Assemble your new console 1. Install the mounting bracket for tabletop use. Low into place. High tabletop position 2. Connect the telephone line cord(s) and the power cord to the console. See the illustration on the next page to connect to four single-line wall jacks; or see
Vtech CM18445 | User Manual - Page 13
Installation setup Connect your new console Option 1: If you have four single-line wall jacks, install your console, as shown below. Line 4 Line 3 Line 2 Line 1 1. One end of the coiled telephone line cord has already been plugged into the handset. Make sure it is plugged in firmly. Plug the other
Vtech CM18445 | User Manual - Page 14
a replacement power adapter, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377. • A 2-line wall jack supports two telephone numbers in one wall jack. Contact your telephone service provider for details. • The spared L2 and L4 jacks can be
Vtech CM18445 | User Manual - Page 15
the telephone line cords from the wall outlet. 1. Place your corded handset aside. Use a coin to rotate the handset tab 180 degrees. The protruding edge holds the corded handset when the console is mounted on the wall. Protruding edge Handset tab 2. Press in the direction indicated by the arrows to
Vtech CM18445 | User Manual - Page 16
Installation setup Mount your new console (optional) 4. Plug the telephone line cords into the wall jacks. Option 1: If you have four single-line wall jacks, connect the telephone line cords, as
Vtech CM18445 | User Manual - Page 17
Installation setup Mount your new console (optional) 5. Wrap the telephone line cords, as shown below. Mount the telephone on the mounting plate until it is held securely into position. Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch.
Vtech CM18445 | User Manual - Page 18
: 1. Unwrap the telephone line cords. Remove the console from the wall. Unplug the telephone line cords from the telephone wall jack and the power adapter cord from the electrical outlet. 2. Place the corded handset aside. Use a coin to rotate the handset tab 180 degrees. 3. Follow the steps in
Vtech CM18445 | User Manual - Page 19
to 9). It takes up to 60 seconds to complete the registration. CM18445/AM18447: 6. Lift the handset. If you hear a dial tone, the registration was successful. NOTES: • If the registration is not successful, the console screen displays Registration failed. Try the registration process again. • You
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. Refer to the user's manual of the cordless handset for details. If the handset does not have enough power to proceed with the registration, you need to charge the new handset for at least five minutes. To register a handset to your console Make sure the CM18045/AM18047 handset is out of the
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, you have an option to link them with the console, deskset or cordless handset. As cordless headsets and speakerphones rely on other stations within the system to make outgoing calls, linking them with other extensions allows you to make a call handsfree. Besides, information about which line the
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when you install any industry-standard 2.5mm corded telephone headset (purchased separately). See page 50 for instructions on using the corded headset with this telephone. To add a corded headset to the console Side view of the console 1. Lift open and rotate the plastic cover. 2. Plug a 2.5 mm
Vtech CM18445 | User Manual - Page 23
Answering system basic setup Date and time for messages Set date and time The answering system displays the date and time of the message while playing messages. Before using the answering system, follow the steps below to set the month, day, year and time. 1. When the console is idle, press MENU/
Vtech CM18445 | User Manual - Page 24
handset can review. The general mailbox stores incoming messages, memos and call conversations (see pages 86-88 for more information). Line mode: Auto attendant respond to the incoming call. The call rings until the caller hangs up. To select the line mode: 1. When the console is idle, press MENU
Vtech CM18445 | User Manual - Page 25
Answering system basic setup Auto attendant setup You can set up the auto attendant to answer outside calls, provide callers with a company directory, direct calls to a specified extension, and enable callers to record voice messages by forwarding the calls to the console's general mailbox. You can
Vtech CM18445 | User Manual - Page 26
setup Auto attendant setup Announcement (auto attendant announcement - The default announcement is "Hello. Thank you for calling our company. We are currently closed. If you know any have reached XYZ Corp. For sales, press 2 pound; for service, press 3 pound; for shipping, press 4 pound; or press
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setup Auto attendant setup To record the daytime or nighttime announcement: 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Ans sys setup, then press MENU/SELECT or /SKIP. 3. Press or to scroll to Auto att setup recording. Lift the handset or face the console to record your
Vtech CM18445 | User Manual - Page 28
Answering system basic setup Auto attendant setup To set the start and end time of auto attendant announcement: You can set the start and end time of the daytime announcement. The system plays the nighttime announcement in the rest of the time. 1. When the console is idle, press MENU/SELECT. 2.
Vtech CM18445 | User Manual - Page 29
Answering system basic setup Auto attendant setup To play the recorded auto attendant announcement: 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Ans sys setup, then press MENU/SELECT or /SKIP. 3. Press or to scroll to Auto att setup, then press MENU/SELECT or /SKIP. 4.
Vtech CM18445 | User Manual - Page 30
Answering system basic setup Auto attendant operation Using the auto attendant When auto attendant is on, it automatically picks up the ringing line after the number of rings you programmed (see Number of rings (auto attendant) on page 16), and plays the appropriate auto attendant announcement. You
Vtech CM18445 | User Manual - Page 31
Answering system basic setup Auto attendant operation Auto attendant (AA) flow chart Incoming call AA answers call message or plays No announcement Caller enters another extension or records a message in general mailbox Call ends NOTE: Extension mailbox is not available in cordless headsets
Vtech CM18445 | User Manual - Page 32
Answering system basic setup General mailbox setup This console has a general mailbox that can answer calls and record messages when it is turned on. It also picks up unanswered intercom calls and calls forwarded from the auto attendant. Apart from being the general mailbox of the system, it also
Vtech CM18445 | User Manual - Page 33
Answering system basic setup General mailbox setup Announcement (general mailbox) An announcement plays when calls are answered by the or /SKIP. 6. Press MENU/SELECT to start recording. Lift the handset or face the console to record your announcement. 7. Press MENU/SELECT again to stop recording.
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, then press MENU/SELECT or /SKIP. The current announcement plays. To play and select the default general mailbox announcement: 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Ans sys setup, then press MENU/SELECT or /SKIP. 3. Press MENU/SELECT or /SKIP to select Gen MB
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the number of times the system rings before the system picks up a call. 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Ans sys setup, then press MENU/SELECT or /SKIP. 3. Press or to scroll to Annc only setup, then press MENU/SELECT or /SKIP. 4. Press MENU/SELECT or /SKIP
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call again later. Goodbye." You can use this announcement or record your own. You can record an announcement up to 90 seconds. To record the announce only announcement: 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Ans sys setup Lift the handset or face the console to
Vtech CM18445 | User Manual - Page 37
the ring group, however, they can still be used to make outgoing calls on the nonringing line. 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to . NOTES: • 0 represents the console. • All registered cordless headsets or speakerphones are bound to be in all ring groups. 28
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1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Console setup, then press MENU/SELECT or /SKIP. 3. Press or to scroll to Call privacy, then the call. The original setting is automatically restored after you hang up or resume the call you put on hold. 1. While on a call,
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source, such as a computer, mobile phone or MP3 player, to the console using the audio cable (page 30). NOTES: • Source of default music files: FreeMusicArchive.org. Used under open license. • If user of other extension holds a call while the console is reviewing or recording M.O.H., the far end
Vtech CM18445 | User Manual - Page 40
setup Calls management Record music or a voice message: You can record audio or music from an audio source such as a computer, mobile phone or MP3 player with a 3.5mm audio jack using the audio cable provided. The recording can be up to three minutes long and plays repeatedly while a call is on hold
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is fully plugged into the MUSIC ON HOLD ( ) j�a�c��k�. Change the music on hold volume: The music on hold volume can only be changed at the audio device. 1. Place a call to your console. 2. Press HOLD on the console to place the call on hold. Listen to the music on hold to determine if the volume
Vtech CM18445 | User Manual - Page 42
Getting started Console overview LINE 1-LINE 4 keys • Press to make or answer a call on the desired line. DELETE • While playing a message, press to delete the message. • While reviewing the call history, press to delete an individual entry. • While predialing, press to delete digits. MESSAGE
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overview MUTE • During a call, press to mute the microphone. HEADSET • When a corded headset is connected to the console, press to make, answer or hang up a call. FLASH • During a call, press to answer an incoming call when you receive a call waiting alert. AUTO REDIAL • Press to view the last
Vtech CM18445 | User Manual - Page 44
menu The > symbol highlights a menu item. Main menu • Directory • Call history • Ringer setting • Console setup • Line mode • Ans sys setup • Registration • Music on hold • COVM • Date and time • Speed dial • Dial mode • User support • HDST/SPK • Factory reset • Console info Using menus • Press MENU
Vtech CM18445 | User Manual - Page 45
answering system of the console, including general mailbox, auto attendant and announce only. Refer to Table 2 for details. Pages 16-87 Registration Add cordless deskset, cordless handset or other cordless accessories into the system. Pages 10-12 Music on hold Select different music for far end
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extra support. Review, change or remove the linkage of cordless headset or speakerphone with any system extensions. Reset all settings of the console to the factory default. Page 47 Addendum sheet Page 10 Console info View the current console settings. Page 48 Table 2 - Answering system setup
Vtech CM18445 | User Manual - Page 47
Annc only setup Call screening Message length Call intercept Remote access Msg alert tone Voice language Description Reference Set up the auto attendant. This mode allows callers on a particular line to reach any extensions within the system without the need to forward the call manually. You can
Vtech CM18445 | User Manual - Page 48
not disturb function is on. Headset - On steadily when using a corded headset. COVM -Mute -Priv -Rec Conf. LOWER There is new voicemail for the telephone line(s) next to the COVM indicator. Announce only is on for the telephone line below the Annc indicator. Auto attendant is on for the telephone
Vtech CM18445 | User Manual - Page 49
console is on an intercom call. • Flashes slowly when the console is holding an intercom call. • Flashes quickly when there is an incoming intercom call telephone line is on hold. • Flashes quickly when there is an incoming call or a transfer call. HEADSET • On when the corded headset is in use.
Vtech CM18445 | User Manual - Page 50
for intercom calls. If the console ringer volume is set to off, it is silenced for all incoming calls, including intercom calls. • While you are using the answering system setup, general mailbox, line mode or music on hold menu of the console and there is an incoming call, the console does not
Vtech CM18445 | User Manual - Page 51
Telephone settings Console setup Ringer tone Use this feature to choose one of the ten ringer tones for incoming calls. You can choose different ringer tones for different lines so you can easily identify which line is calling. 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to
Vtech CM18445 | User Manual - Page 52
each key press. If you turn off the key tone, there are no beeps when you press keys. 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Console setup, then press MENU/SELECT or /SKIP. 3. Press or to scroll to Key tone, then press MENU/SELECT or /SKIP. 4. Press
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automatically selected each time you make an outside call. The console comes factory set for Auto selectable line, which chooses any available line starting from Line 1. 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Console setup, then press MENU/SELECT or /SKIP. 3. Press
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call log, all 10 digits are dialed. If you have more than one area code for your region, enter those area codes as local area codes. 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Console setup DELETE to delete a digit. • Press and hold DELETE to delete all digits. • Press /
Vtech CM18445 | User Manual - Page 55
When the console holds an outside call or an intercom call for more than three minutes, it gives you a double beep every 30 seconds. You can set its volume to one of the six levels or mute the hold reminder. 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Console setup, then
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to the previous menu. To exit without making changes, press CANCEL or /REPEAT. User support Use this feature to display the VTech website. 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to User support, then press MENU/SELECT or /SKIP. 3. Press CANCEL or /REPEAT to return to
Vtech CM18445 | User Manual - Page 57
Telephone settings Console setup Console info Use this feature to view the current settings of the console. No editing is available in this menu. 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Console info, then press MENU/SELECT or /SKIP. 3. Press or to scroll to the
Vtech CM18445 | User Manual - Page 58
Flashes quickly when there is an incoming auto attendant transferred call on the corresponding line. • Flashes quickly when there is an incoming call on the corresponding line. Making and ending a call To make a call using the console: 1. Lift the handset or press SPEAKER . -ORTo override automatic
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you are using speakerphone or place the handset on the console to hang up. Answering a call Lift the handset, or press the corresponding line key (LINE 1-LINE 4), SPEAKER , HEADSET on the console to answer an incoming call. Temporary ringer silencing When the console is ringing, you can temporarily
Vtech CM18445 | User Manual - Page 60
your current call on hold and take the new call. • Press FLASH at any time to switch back and forth between calls. Volume control Use this feature to independently set the listening volume to one of six levels for each of the listening options (corded handset, corded headset and speakerphone). All
Vtech CM18445 | User Manual - Page 61
for more details, see Music on hold on pages 30-32. Apart from holding outside lines, you can also hold internal intercom calls. See page 60 for details. NOTES: • The call privacy setting in Console setup menu remains unchanged after the call is put on hold. • The call ends automatically after it
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Options while on calls Recording a call Use this feature to record two-way phone conversations, conferences or intercom calls. The recording is the other party that you are recording the call. To stop recording: Place the corded handset back to the console, or press SPEAKER to hang up if you
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it�h��th�e��c�o��n�v�e�r�s�a�t�io��n�. To access the redial list while on a call: 1. Press AUTO REDIAL, then press or t�o�� scroll to the desired entry. 2. speed dial key while on a call will hold the current call and initiate an intercom call with the assigned extension. 54
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stored in the console. View the 10 most recently dialed numbers 1. Press AUTO REDIAL to enter the redial list and display the most recently called number. 2. Press or to view other recently called numbers. 3. Press CANCEL to exit the redial list. Redial a number 1. Lift the handset, press SPEAKER or
Vtech CM18445 | User Manual - Page 65
answers, you will need to take an action to speak with the other party and stop the auto-redial attempts. Press MUTE on the console, then lift the handset to speak with the other party. • After a call is placed, if the line is busy, you will hear a busy tone for a few seconds before the
Vtech CM18445 | User Manual - Page 66
. -ORAny system extension can press the line key currently in use to create a conference with the console and the external party. • If the call privacy of your console is set to On, follow the instructions of To turn call privacy off during a call on page 29 to turn off the setting temporarily. 57
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press LINE 1-LINE 4 to resume the external call and lift the corded handset on the console. If there are multiple external lines on hold, press CONFERENCE to resume the conference call. To end a conference call: • Place the corded handset on the console or press SPEAKER does not terminate until all
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on one or more external calls, accessory devices can make intercom calls with each other. If you have a cordless headset or speakerphone, it can only receive intercom calls. Each device that is registered to the console is assigned an extension. Cordless desksets and handsets are assigned numbers in
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can only hold one pair of intercom call. • The intercom call on hold is dropped after 15 minutes. Handle an intercom call by the general mailbox The console's general mailbox handles unanswered intercom calls as to how it handles calls forwarded from the auto attendant. When the console receives an
Vtech CM18445 | User Manual - Page 70
flashing line key (LINE 1LINE 4) on the console before the destination device answers the call. NOTES: • You cannot transfer or forward a call to any external number without subscription of call forwarding services from your telephone services provider. • If the mailbox of the destination
Vtech CM18445 | User Manual - Page 71
Press or to scroll to a desired extension, then press MENU/SELECT or /SKIP. The outside call is put on hold. 3. The destination extension rings and the call is answered. You can now announce the call. This is an intercom call between the console and the extension. 4. Press TRANSFER to transfer the
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handset. The extension(s) you called can respond by pressing the PAGE key to begin a two-way communication. Make a paging call to an extension 1. Press PAGE on the console hear a beep and their screens display Press and hold [PAGE] to talk. 4. Press and hold the PAGE key when you want to speak. Your
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calls Use the group setting if you want to broadcast your voice to a group of extensions. When you page a group, only the selected extensions hear your voice. You can create up to three paging groups. 1. Press PAGE on the console extensions (apart from cordless headset and speakerphone) display. Use
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You can assign speed dial entries to dial a number in directory or call an extension. If you add a new phone number, it will also be saved to directory. To copy an entry from directory or select an extension: 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Speed dial
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To add a new phone number: 1. When the console is idle, press MENU You can store the flash signal required by some special services as part of a dialing sequence. Press FLASH and an ). • Press DELETE to delete a character. • Press and hold DELETE to delete all characters. • Press /REPEAT or /SKIP
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dial key for the destination party in the lower location. The console dials the speed dial number using the speakerphone. NOTE: After dial key will be dismissed in five seconds. Delete a speed dial entry 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Speed dial, then press
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, the screen displays COVM Line X in idle mode (X represents the line number). If you do not subscribe to voicemail service or want to disable the indicator, turn off the COVM feature. 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to COVM. Press MENU/SELECT or /SKIP. 3. Press
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Directory About the directory Use the directory to store names and phone numbers. Directory entries are not shared with other extensions. The console and each deskset have their own directories. Capacity The directory of this console can store up to 100 entries, with a maximum of 24 alphanumeric
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and number in the directory. 1. When the console is idle, enter the telephone number (up • Press DELETE to delete a digit. • Press and hold DELETE to delete all digits. • Press /REPEAT or / You can store the flash signal required by some special services as part of a dialing sequence. Press FLASH and
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to return to the previous menu. Review directory entries 1. When the console is idle, press DIRECTORY. The screen Review. The screen displays the first entry in the directory. 4. Press or to browse through the directory. Entries appear alphabetically by the first letter in the name. 5. Press and hold
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by name The names appear in alphabetical order. Follow the steps below to search for directory entries on the console. 1. Press DIRECTORY on the console. The screen displays the first entry in the directory. 2. Press or to b��r�o�w�s��e��th��ro��u�g�h��t�h�e��d�i�r�e�c�t�o�r�y�. 3. Use the dial pad
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console screen. You can use the directory review (page 71) or name search (page 72) to show an entry. Display dial When a number is displayed on the screen, you can dial the number by lifting the corded handset by some special services as part of . • Press and hold DELETE to delete all
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history About the caller ID This console supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller's number, or the caller's name and number from the
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has been answered at another extension, or until the call ends. If you subscribe to caller ID service, this phone automatically resets the time and date using the caller ID information from the first incoming call after initial setup, or each time the power resumes after a power outage. NOTES: • The
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format from the telephone service provider. It usually calls. Each time you review a call history entry with the icon New, the missed calls message goes away. Review the caller ID information 1. When the console is idle, press CALL HISTORY. The console displays XX Missed calls. 2. Press or to review
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plus the seven digits. You can change and store the number of digits that you dial in the call history. While reviewing the call history, press # (pound key) repeatedly on the console to show different dialing options for local and long distance numbers before dialing or saving the telephone number
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can store the flash signal required by some special services as part of a dialing sequence. Press FLASH Press DELETE to delete a character. • Press and hold DELETE to delete all characters. • Press /REPEAT or ID history entries: 1. When the console is idle, press CALL HISTORY. 2. Press DELETE, then
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Call history Reasons for missing caller ID information Reasons for missing caller ID information There are also occasions when other information or no information shows for
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on your digital answering system, press MAIL BOX on the console (page 86). Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone
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system. Each announcement can be up to 90 seconds. The announcements of auto attendant, announce only answer mode, and general mailbox all require system memory to messages can be up to three minutes. Messages remain available for review until you delete them. If the system memory is full, the
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plays. To play and select the default announce only announcement: 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Ans sys setup, then press MENU/SELECT or /SKIP. 3. Press or to scroll to Annc only setup, then press MENU/SELECT or /SKIP. 4. Press or to choose Anncment
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to the auto attendant, announce only and general mailbox answer modes. Call screening Use this feature to choose whether incoming messages can be heard over the speaker when they are being recorded. This feature is set to On by default. You hear the incoming message on your console when a call comes
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Choose whether private incoming messages can be intercepted by the console during recording. 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Ans sys setup, then press MENU/SELECT or /SKIP. 3. Press or to scroll to Call intercept, then press MENU/SELECT or /SKIP. 4. Press or
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you to change the language of voice prompts used in the console and all registered desksets and cordless handsets. By default, the voice language is set to English. 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Ans sys setup, then press MENU/SELECT or /SKIP. 3. Press or to
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and talk to the caller by pressing the corresponding line key (LINE 1-LINE 4). To turn this feature on or off, see Call intercept on page 84. Message playback From the console, you can play the messages in the general mailbox. You can choose to play the new or old messages. When the
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is playing, you can adjust the playback volume, skip, repeat, delete the message, or switch between speakerphone and handset earpiece. When a message is playing on the console: • Press +/�V�O��L�/�-� to adjust the message playback volume. • Press /SKIP after the date and time announcement to skip to
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. 3. Press or to scroll to a desired extension, then press MENU/SELECT or /SKIP. 4. Press MENU/SELECT to start recording. Lift the corded handset or face the console to record your memo. 5. Press MENU/SELECT again to stop recording. You hear the playback of the recording. 6. Press or to choose OK to
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access Use this feature to reach your answering system remotely by calling any telephone line connected this console from any touch-tone telephone. Make sure the auto attendant, the announce only mode, or the general mailbox of the console is turned on for this feature to work. Remote access can
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delete some current entries. You have just ended a call. The destination extension is on an intercom call. The cordless handset is deregistered from the telephone system. The cordless handset registration is successful. The cordless headset or speakerphone is deregistered from the telephone system
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at the moment. The telephone line X is in use. There is an incoming call from Line X. The console is transferring a call to a system extension. The console, cordless deskset or handset is holding a call. You cannot change, review, record or change the M.O.H. source. A message is transferred from the
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of a cordless deskset, handset, headset or speakerphone is failed. The telephone system is in use. You cannot deregister any extension at the moment. The general mailbox is in use or an extension is holding a call. You cannot reset the console settings to default. There are new calls in the caller
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. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377. Top questions for installation I am using a 3-line jack, and I want to use 1 cable to conenct the phone. Can I do that? • No. CM18445/AM18447 console can take maximum
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telephone service provider to rewire for you. • After all lines are connected, you can connect the console to the power outlet. Place your six desksets, and connect them to power outlets. They will wirelessly connect to the main console. Now, you can follow the User's Manual to register the phones
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pwr at base. • Make sure you have registered your Deskset/Handset to your CM18445/ AM18447 Console. • Other electronic products such as HAM radios and other DECT phones, can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic
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from the console, and plug it into a different telephone. If you still hear other calls, call your telephone service provider. The announcement doesn't match the one I recorded. • There are three types of announcement in the answering system for three line modes, Gen MB only, Auto attendant, and
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The auto attendant might not detect the callers' commands when the announcement plays. Wait until the announcement is over before entering the code. • There might be interference on the telephone line callers are using. Press the dial pad keys firmly when dialing. How a I customize the Music-on-hold
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announcement for each line, please contact your telephone service provider for the details of voicemail announcement services. Can I use Music-on-hold (M.O.H.) feature to import music as my Auto Attendant announcement? • No. M.O.H. source music cannot be transferred to announcements in the answering
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Common cure for electronic equipment. If the console does not seem to be responding normally, do the following (in the order listed): 1. Disconnect the power from the console. 2. Wait a few minutes. 3. Connect power to the console. 4. Wait for the console to synchronize its connection. This will
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if you ever need to ship it. Avoid water • You can damage your console if it gets wet. Do not use the corded handset in the rain, or handle it with wet hands. Do not install the console near a sink, bathtub or shower. Electrical storms • Electrical storms can sometimes cause power surges harmful
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servicing instructions that may appear in this user's manual phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting manual. If you cannot solve the problem .com or call 1 (800
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Calls cannot be made from the handset if the console is unplugged, switched off or if the electrical power is interrupted. • Power adapter: The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold Supported
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single line and an RJ14 jack for two lines. See Installation Instructions in the user's manual. The Ringer Equivalence Number (REN) is used to determine how the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service
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and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The console shall be installed and used such that parts of
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to alert you to important operating or servicing instructions that may appear in this user's manual. Always follow basic safety precautions when using les instructions du guide d'utilisation. Relectez toutes les inscriptions apparaissant sur le produit. • Évitez d'utiliser le téléphone pendant un
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dans une poche de chemise, lorsque celui-ci est en fonction. • Ils doivent utiliser le téléphone sans fil en l'appuyant sur l'oreille qui se trouve dans la direction opposée au stimulateur cardiaque. devriez informer l'autre partie lorsque vous activez l'enregistrement. CONSERVEZ CES INSTRUCTIONS 106
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and in accordance with the PRODUCT operating instructions. This limited warranty extends only to than an authorized service representative of VTech; or • PRODUCT to the extent that the problem experienced is Charges for installation or setup, adjustment of customer controls, and installation or repair
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7377. NOTE: Before calling for service, please review the user's manual; a check of the PRODUCT's controls and features may save you a service call. Except as provided of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of
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voltage (AC adapter output) Backup batteries Headset jack 1921.536MHz - 1928.448MHz 5 100Vrms - 120Vrms 6VDC @800mA Four 1.5V AA size alkaline batteries 2.5mm, 32-150ohm Operation with backup batteries Talk time (corded handset earpiece) Talk time (console speakerphone) Standby Operating time* Up
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Index A Add a corded headset 13 Add a cordless handset 11 Add a cordless headset or speakerphone 12 Alert tones 40 Announcement 17-20, 24-25, 27-28 Announce only 15, 26-28 Answer a call 50 Answer an intercom call 59 Answering system 80-101 Area codes 45 Auto-redial 56 Auto attendant 15, 16-20, 17-21
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51 Low battery 2 M Make an intercom call 59 an outside call 49-50 a paging call 63 Memo 88 Memory match 76 Menu answering system setup 37, 38 main menu 36-37 Menu settings 41 Message indication 86 Message playback 86-87 Missed (new) calls indicator 76 Music on hold (M.O.H.) 30-32, 52, 60 Mute 51
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Index Two-way communication 63 Two-way recording 102 U User support 47 V Voicemail COVM 68 Volume 41, 51 Volume control 51 W Wall installation 6-8 Website 47 112
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. And your life. VTech Communications, Inc. A member of THE VTECH GROUP OF COMPANIES. VTech is a registered trademark of VTech Holdings Limited. Specifications are subject to change without notice. © 2017 VTech Communications, Inc. All rights reserved. 06/17. CM18445/AM18447_CIB_V4.0 Document order