Vtech CM18445 User Manual - Page 30

Auto attendant operation

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Answering system basic setup Auto attendant operation Using the auto attendant When auto attendant is on, it automatically picks up the ringing line after the number of rings you programmed (see Number of rings (auto attendant) on page 16), and plays the appropriate auto attendant announcement. You can choose from one of the following options. • Enter the extension number you want to call after the auto attendant announcement is played. The system plays, "Please wait."  If the mailbox of the destination extension is off and user does not pick up the call after five rings, the system announces, "Extension X is not available to answer your call right now." The auto attendant announcement will replay. If no command is entered after the second replay of the auto attendant announcement, the call will be dropped.  If the mailbox on the destination extension is on and user does not pick up the call after the number of rings set in the extension, the extension announces, "Extension X is not available to answer your call right now. Please leave a message after the tone," then you can record a private message in that extension mailbox.  If the mailbox on the destination extension is on and the Announce only answer mode is selected, the system announces, "Extension X is not available to answer your call right now. Please call again later. Goodbye." • Press (star key) twice to enter the general mailbox and leave a message. • If you have recorded a directory announcement, press # (pound key) twice to play the directory announcement. The caller can enter the desired extension number anytime during the directory announcement is being played. • Enter the remote access code when the auto attendant announcement is being played to access the answering system remotely. If the caller does not enter a command after about five seconds, the auto attendant announcement will replay. If no command is entered after the second replay of the auto attendant announcement, the call will be dropped. 21

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21
Using the auto attendant
When auto attendant is on, it automatically picks up the ringing line after the
number of rings you programmed (see
Number of rings (auto attendant)
on
page 16), and plays the appropriate auto attendant announcement. You can
choose from one of the following options.
Enter the extension number you want to call after the auto attendant
announcement is played. The system plays,
“Please wait.”
If the mailbox of the destination extension is off and user does not pick
up the call after five rings, the system announces,
“Extension X is
not available to answer your call right now.”
The auto attendant
announcement will replay. If no command is entered after the second
replay of the auto attendant announcement, the call will be dropped.
If the mailbox on the destination extension is on and user does not pick
up the call after the number of rings set in the extension, the extension
announces,
“Extension X is not available to answer your call right
now. Please leave a message after the tone,”
then you can record a
private message in that extension mailbox.
If the mailbox on the destination extension is on and the
Announce
only
answer mode is selected, the system announces,
“Extension X is
not available to answer your call right now. Please call again later.
Goodbye.”
Press
(star key) twice to enter the general mailbox and leave a message.
If you have recorded a directory announcement, press
# (
pound key)
twice to play the directory announcement. The caller can enter the desired
extension number anytime during the directory announcement is being
played.
Enter the remote access code when the auto attendant announcement is
being played to access the answering system remotely.
If the caller does not enter a command after about five seconds, the auto
attendant announcement will replay. If no command is entered after the second
replay of the auto attendant announcement, the call will be dropped.
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•
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Answering system basic setup
Auto attendant operation