Vtech CM18445 User Manual - Page 102
Frequently asked questions
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Frequently asked questions If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377. Top questions for installation I am using a 3-line jack, and I want to use 1 cable to conenct the phone. Can I do that? • No. CM18445/AM18447 console can take maximum of 2-line per jack. Therefore, you will need to install and use a line splitter*, or have your telephone service provider to rewire the service. In other words, you have to connect the two lines to L1/L2 port, and the single line to L4 port. I have a 5-line jack in office, and I am on IP business line. Can I use this system? How do I install? • Since you are using IP business line and having a 5-line jack, you will need your telephone service provider to rewire before installation. The ports in CM18445/AM18447 console can only allow maximum of 2-line per jack, and the maximum number of lines it can handle is 4. I set up the system, but there are couple of locations where the signal from the console can't reach. Is there a way to work around this? • There is no range booster available for this CM series. Is it possible to install a credit card machine with this phone? How about a fax machine? • This console does not have AUX ports nor DATA ports. Also, it cannot determine a voice to a fax call. You need to have a separate wall outlet to connect your credit card machine. • On the other hand, you can use a splitter* from the port where the fax line is connected. Then, set your fax machine to just answer fax call I purchased 7 units of CM18445/AM18447, how should I set up the system? • CM18445/AM18447 is the main console of the system, and having seven of them will not enable you to set up the system. Instead, you need one CM18445/AM18447 console and six CM18245/AM18247 deskets. The system can only support 4-line in total. While the console's ports (L1/L2 and L3/L4) can each take up to maximum of 2-line, the console's ports (L2 and L4) can only take single line. • If you have four separate single lines, then you can plug in one phone line to each port at the rear side of the console. *Splitter purchased separately. 93