Compaq AP500 Reference Guide - Page 101

Hardware Installation Problems, Table 11-6, Solving Hardware Problems

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Solving Printer Problems Continued Problem Possible Cause Printer will not turn on. The cables may not be connected properly. Printer prints garbled information. Printer is offline. The correct printer drivers for your application are not installed. The cables may not be connected properly. The printer may be out of paper. 11-9 Possible Solution Reconnect all cables and check the power cord and grounded AC outlet. Install the correct printer driver for your application. Reconnect all cables. 1. Check the paper tray and refill it if it is empty. 2. Select online. Hardware Installation Problems Table 11-6 Solving Hardware Problems Problem A new device is not recognized as part of the system Possible Cause Computer Setup has not been run to configure the new device. Possible Solution Run Computer Setup or the SCSI software utility. Cable(s) of new external device are loose or power cables are unplugged. Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent. Power switch of new external device is not turned on. Turn off the workstation, turn on the external device, then turn on the workstation to integrate the device with the system. Compaq Professional Workstation AP500 Reference Guide

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11-9
Compaq Professional Workstation AP500 Reference Guide
Solving Printer Problems
Continued
Problem
Possible Cause
Possible Solution
Printer will not turn on.
The cables may not be
connected properly.
Reconnect all cables and
check the power cord
and grounded AC outlet.
Printer prints garbled
information.
The correct printer drivers for
your application are not
installed.
Install the correct printer
driver for your
application.
The cables may not be
connected properly.
Reconnect all cables.
Printer is offline.
The printer may be out of
paper.
1.
Check the paper tray
and refill it if it is empty.
2.
Select online.
Hardware Installation Problems
Table 11-6
Solving Hardware Problems
Problem
Possible Cause
Possible Solution
A new device is not
recognized as part of the
system
Computer Setup has not
been run to configure the new
device.
Run Computer Setup or
the SCSI software utility.
Cable(s) of new external
device are loose or power
cables are unplugged.
Ensure that all cables are
properly and securely
connected and that pins
in the cable or connector
are not bent.
Power switch of new external
device is not turned on.
Turn off the workstation,
turn on the external
device, then turn on the
workstation to integrate
the device with the
system.