Compaq AP500 Reference Guide - Page 95

Troubleshooting Common Problems, Minor Problems

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11-3 Troubleshooting Common Problems Although your workstation is configured for your particular hardware and software, problems you encounter while working may not be unique. Eliminating the typical problems described in this section may save you time and money. If you do have a problem with your workstation, consider the problems and possible solutions outlined in the following series of tables. You may discover something you can resolve easily for yourself. If the condition persists contact your Compaq authorized reseller or service provider. Refer to "Getting Help" in the front of this guide for a list of Compaq worldwide technical support telephone numbers. Minor Problems Table 11-1 Solving Minor Problems Problem Workstation won't turn on. Possible Cause Workstation is not connected to a working grounded AC outlet. Cable to the electrical outlet is loose. A defective PCI or ISA card has been installed. Boards, processor, or expansion board assembly may not be properly installed. Possible Solution Connect to a working grounded AC outlet. Ensure that cable is connected properly. Remove any expansion board that was just installed. Ensure boards and processor are properly seated. Ensure assembly is properly installed in unit. Continued Compaq Professional Workstation AP500 Reference Guide

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11-3
Compaq Professional Workstation AP500 Reference Guide
Troubleshooting Common Problems
Although your workstation is configured for your particular hardware and
software, problems you encounter while working may not be unique.
Eliminating the typical problems described in this section may save you time
and money. If you do have a problem with your workstation, consider the
problems and possible solutions outlined in the following series of tables. You
may discover something you can resolve easily for yourself. If the condition
persists contact your Compaq authorized reseller or service provider. Refer to
“Getting Help” in the front of this guide for a list of Compaq worldwide
technical support telephone numbers.
Minor Problems
Table 11-1
Solving Minor Problems
Problem
Possible Cause
Possible Solution
Workstation won’t turn on.
Workstation is not connected
to a working grounded AC
outlet.
Connect to a working
grounded AC outlet.
Cable to the electrical outlet
is loose.
Ensure that cable is
connected properly.
A defective PCI or ISA card
has been installed.
Remove any expansion
board that was just
installed.
Boards, processor, or
expansion board assembly
may not be properly installed.
Ensure boards and
processor are properly
seated. Ensure assembly
is properly installed in
unit.
Continued