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Dell 2355DN User Guide - Page 283

Solving Problems, Paper Feeding Problems

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Solving Problems The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, contact Dell. Paper Feeding Problems Condition Suggested solutions Paper is jammed during printing. Clear the paper jam. See "Clearing Jams in the Paper Tray". Paper sticks together. • Ensure that there is not too much paper in the paper tray. The paper tray can hold up to 250 sheets of paper, depending on the thickness of your paper. • Ensure that you are using the correct type of paper. See "Paper Specifications". • Remove paper from the paper tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Multiple sheets of paper do not • Different types of paper may be stacked in the paper tray. Load paper of only one type, feed. size and weight. • If multiple sheets have caused a paper jam, clear the paper jam. See "Clearing Jams in the Paper Tray". Paper does not feed into the printer. • Remove any obstructions from inside the printer. See "Cleaning the Interior". • Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. • There is too much paper in the paper tray. Remove excess paper from the tray. • The paper is too thick. Use only paper that meets the specifications required by the printer. See "Paper Specifications". The paper keeps jamming. • Ensure that the correct paper size is selected. See "Setting the Paper Size". • An incorrect type of paper is being used. Use only paper that meets the specifications required by the printer. See "Paper Specifications". • There may be debris inside the printer. Open the front cover and remove the debris. Transparencies stick together Use only the transparencies specifically designed for a laser printer. Remove each in the paper exit. transparency as it exits from the printer. Envelopes skew or fail to feed Ensure that the paper guides are against both sides of the envelopes. correctly. 282

Section	Page
Dell™ 2355dn Laser MFP User’s Guide	2
Contacting Dell	2
Finding Information	4
Contents	6
Unpacking Your Printer	18
About Your Printer	21
Front View	21
Rear View	22
Operator Panel Button Functions	23
Common Keys	23
Function Keys	23
Fax Keys	23
Understanding the Status LED	24
Introducing the Home Screen	25
Touchscreen	25
Understanding the Keyboard	26
Using Shortcut Menu	27
Internal Fonts	28
Printing the PCL Font list	28
Printing the PS3 Font list	28
Setting up the hardware	28
Installing the Toner Cartridge	30
Loading Paper	32
Making Connections	35
Connecting the Telephone Line	35
Connecting the Printer Cable	38
Powering On the Printer	40
Setting fax setup sequence	40
Dell 2355dn Laser MFP Menu Functions	41
Printing the Printer setting and Op-panel Menu setting	42
Printing the Printer setting	42
Printing the Op-panel Menu setting	42
Setting the Machine ID	42
Changing the Display Language	43
Selecting Country	43
Power Save Mode	43
Setting the Sound/Volume	45
Setting Daylight Savings Time (Only for USA)	45
Scanner Lamp Power Save Mode	46
Changing the Default Mode	46
Setting the Time Out Option	46
Setting the Job Management	47
Setting the Toner Save Mode	47
Setting the Timing of Toner Low Alert	47
Ignoring Blank Pages	48
Ignoring the Toner Low Message (Only for Fax)	48
Software Overview	49
Dell Printer Configuration Web Tool	50
Printer Status	51
Printer Settings	51
Printer Server Settings	51
Fax Settings	51
Email Settings	52
Copy Printer Settings	56
Printing Statistics	56
Set Password	56
Wireless	56
Online Help	56
Installing Software in Microsoft® Windows® Operating System	57
Installing Dell Software for Local Printing	58
Network Installation	60
Installing Dell Software for Network Printing	61
Uninstalling Software	66
Using the Dell Toner Management System	67
Printer Status Monitor	67
Printer Settings Utility	68
The Directory Section	69
The Fax Setting Section	70
The Setting Section	70
The Layout Section	70
The Paper Option Section	70
The Graphic Section	70
The Emulation Section	70
The Network(IPv4) Section	71
Firmware Update Utility	71
Set IP Address Utility	73
Paper Handling	74
Print Media Guidelines	75
Paper	75
Transparencies	80
Envelopes	80
Labels	82
Card Stock	83
Storing Print Media	83
Identifying Print Media Sources and Specifications	84
Selecting an Output Location	88
Printing to the Output Tray (Face down)	89
Printing to the Rear Door (Face up)	89
Loading Print Media in the Paper Tray	90
Using the MPF (Multi purpose feeder)	91
Setting the Paper Size	94
Setting the Paper Type	94
Setting the Paper Margin	94
Setting the Paper Tray	95
Setting the Tray linking	95
Substitute Tray	95
Setting the Default Tray	95
Setting the paper feeding flow	96
Setting the paper auto feeding	96
Tray Behavior	97
Tray Linking	97
Substitute Size	97
MPF	98
Bypass Mode	98
Tray Mode	98
Printing	100
Printing a Document	101
Canceling a Print Job	103
Printer Settings	104
Basic Tab	105
Paper Tab	106
Graphic Tab	108
Advanced Tab	111
Dell Tab	112
Using a Presets Setting	113
Using Help	113
Printing Multiple Pages on One Sheet of the Paper	114
Change Percentage of Your Document	115
Fitting Your Document to a Selected Paper Size	116
Printing Posters	117
Printing Booklets	118
Printing on Both Sides of Paper	119
Using Watermarks	120
Using an Existing Watermark	120
Creating a Watermark	121
Editing a Watermark	121
Deleting a Watermark	122
Using Overlays	123
What is an Overlay?	123
Creating a New Page Overlay	123
Using a Page Overlay	124
Deleting a Page Overlay	126
Copying	128
Loading Paper for Copying	129
Selecting the Paper Tray	129
Preparing a Document	129
Loading an Original Document	130
Making Copies	132
Setting Copy Options	133
Number of Copies	133
Enlarge/Reduce Copy	133
Contrast	134
Original Size	134
Original Type	134
Using Special Copy Features	135
ECO Copying	136
Book Copying	136
Collate Copying	137
Auto Fit Copying	137
Clone Copying	138
Poster Copying	138
ID Copying	139
2-up or 4-up copying (N-up)	140
Printing Copies on Both Sides of Paper	140
Changing the Default Settings	141
Scanning	142
Scanning Overview	143
SmarThru Office	143
Starting SmarThru Office	143
Using SmarThru Office	144
Scanning Using Dell Scan Manager	147
About Dell Scan Manager	147
Setting scan information in Dell Scan Manager	147
Scanning to a PC Application	149
Scanning and Sending an Email	150
Scanning and Sending to SMB Server	151
Scanning and Sending to FTP Server	152
Scanning and Sending Custom Email	153
Scan to Fax Server	154
Scanning Using the Windows Image Acquisition (WIA) Driver	155
Scanning to the USB Memory	156
About USB Memory	156
Plugging in a USB memory key	156
Scanning Using the Default Settings	157
Changing the Scan Feature Settings	158
Managing the USB Memory	159
Deleting an Image File	159
Formatting the USB Memory	159
Printing from the USB Memory Key	160
Viewing the USB Memory Status	160
Scan to Email Setup	161
Setting up the Email Account	161
Scanning by a network connection	162
Preparing for network scanning	162
Setting up Address Book	168
Registering local email numbers	168
Adding an E-mail Address to Address Book	168
Editing or Deleting an E-mail Address	168
Group Numbers	169
Configuring group email numbers	169
Assigning Email Addresses to a Group Number	169
Deleting a Group Number	170
Editing Group Numbers	170
Printing Address Book	171
Changing Default Settings	171
Networking	172
About Sharing the Printer on a Network	173
Locally-shared Printer	173
Wired Network-connected Printer	173
Printing Across a Network	173
Setting Up the Locally Shared Printer	173
In Windows 2000/XP/Server 2003/Server 2008/Vista/ 7/ Server 2008 R2	173
Setting Up a Network-connected Printer	177
1 Via Network Administration Programs	177
2 Via the Operator Panel	177
Faxing	182
Setting the Printer ID	183
Setting the Time and Date	183
Setting Daylight Savings Time	184
Changing the Clock Mode	184
Setting Sounds	185
Speaker, Ringer, Dial Tone, Fault, Conflict, and Selection	185
Toll Save Mode	185
Setting up the Fax System	186
Changing the Fax Setup Options	186
Available Fax Defaults Options	186
Testing Fax line connection	188
Sending a Fax	189
Adjusting the Document Contrast	189
Adjusting the Document Resolution	189
Sending a Fax Manually	190
Sending a Fax Automatically	191
Sending a Fax Directly	192
Confirming Transmissions	192
Automatic Redialing	193
Redialing fax number	193
Receiving a Fax	193
About Receiving Modes	193
Loading Paper for Receiving Faxes	194
Receiving Automatically in the Fax Mode	194
Receiving Manually in the Tel Mode	194
Receiving Automatically in the Ans/Fax Mode	194
Receiving Manually Using an Extension Telephone	194
Receiving Faxes Using the DRPD Mode	195
Receiving Faxes in the Memory	196
Automatic Dialing	196
Speed Dialing	196
Group Dialing	198
Searching for a Number in the Memory	201
Printing a Phonebook List	202
Other Ways to Fax	202
Sending a Delayed Fax	202
Sending a Priority Fax	203
Adding Documents to a Scheduled Fax	204
Canceling a Scheduled Fax	204
Fax Forward to E-mail addresses	205
Additional Features	206
Using the Secure Receiving Mode	206
Printing Reports	207
Using Advanced Fax Settings	209
Fax Data Back-up	212
Macintosh	214
Installing Software for Macintosh	215
Install the printer driver	215
UnInstall the printer driver	216
Install the Scan driver	216
UnInstall the scan driver	216
Setting Up the Printer	217
For a Network-connected Macintosh	217
For a USB-connected Macintosh	218
Printing	219
Printing a Document	219
Changing Printer Settings	219
Printing Multiple Pages on One Sheet of Paper	220
Duplex Printing	221
Scanning	223
Linux	224
Getting Started	225
Installing the MFP Driver	225
System Requirements	225
Installing the MFP Driver	226
Uninstalling the MFP Driver	232
Using the Unified Driver Configurator	233
Printers Configuration	234
Scanners Configuration	236
MFP Ports Configuration	237
Configuring Printer Properties	238
Printing a Document	239
Printing from Applications	239
Printing Files	241
Scanning a Document	241
Using the Image Editor	244
Maintenance	246
Clearing the printer NVRAM	247
Backing up Data	248
Backing up Data	248
Restoring Data	248
Cleaning Your Printer	249
Cleaning the Exterior	249
Cleaning the Interior	249
Cleaning the scanner	252
Maintaining the Toner Cartridge	253
Storing the Toner Cartridge	253
Redistributing Toner	253
Replacing the Toner Cartridge	255
Cleaning the Drum	257
Replacement Parts	257
Ordering Supplies	258
Troubleshooting	260
Clearing Jams in the DADF	261
Clearing Jams in the Paper Tray	265
Paper Feed Jam (tray 1)	266
Paper Feed Jam (optional tray 2)	267
MPF Jam	269
Fuser Area Jam	269
Paper Exit Jam	270
Duplex Jam	274
Tips for Avoiding Paper Jams	276
Clearing LCD Error Messages	277
Solving Problems	283
Paper Feeding Problems	283
Printing Problems	284
Printing Quality Problems	286
Fax Problems	291
Copying Problems	293
Scanning Problems	294
Global address problems	295
Common Windows Problems	295
Common Linux Problems	296
Common Macintosh Problems	298
Troubleshooting PostScript (PS) Errors	299
Installing Accessories	300
Precautions When Installing Printer Accessories	301
Installing Printer Memory	301
Installing an Optional Tray 2	303
Installing Wireless Network interface card	305
Specifications	306
General Specifications	307
Scanner and Copier Specifications	308
Printer Specifications	310
Facsimile Specifications	312
Paper Specifications	313
Overview	313
Guidelines for Using Paper	315
Paper Specifications	316
Paper Output Capacity	316
Printer and Paper Storage Environment	316