Dell 2355DN User Guide - Page 292

Condition Suggested solutions Receiving Faxes are not been printed by the printer Receive Forward feature might be turned Off, try enabling this setting. You can set the printer to forward all incoming faxes to specified e-mail addresses. Please carry out Fax Line Test from Op-panel to confirm line status. See "Testing Fax line connection". The printer is not sending fax. • If your printer is on a PBX system, the PBX system might be generating a dial tone that the printer cannot detect. • Fax Line might have signal integration issues. Please carry out Fax Line Test from Op-panel to confirm line status. See "Testing Fax line connection". No dial tone sound. • Check that the phone line is connected properly. Please carry out Fax Line Test from Op-panel to confirm line status. See "Testing Fax line connection". • Check that the phone socket in the wall is working by plugging in another phone. • Fax Line might have signal integration issues. Please carry out Fax Line Test from Op-panel to confirm line status. See "Testing Fax line connection". The printer dials a number, but The other fax machine may be turned off, out of paper, or cannot answer Receiving the connection with another fax calls. Speak with the other machine operator and ask her/him to sort out the problem. machine fails. Faxes stop during sending. • The fax machine to which you are sending might be malfunctioning. • Your telephone line might not be working. • A communication error might be interrupting the fax job. • A poor telephone connection might exist. • The fax machine to which you are sending might be malfunctioning. • The printer is monitoring line condition while it is receiving or sending a fax job. If an error occurs during the transmission and the ECM Mode setting is On, the printer may request that the portion of the fax job to be resent. You should turn off ECM Mode only if you are having trouble sending or receiving a fax job, and you are willing to accept the errors in the transmission job. Turning off the setting might be useful when you are trying to send a fax long distant or receive from long distant (example: other countries etc.) • Your telephone line might not be working. Outgoing fax calls continue to be The printer automatically redials a fax number if the redial options are set to On. dialed. Successfully Send faxes job is not • The receiving fax machine might be off or might have an error condition, such as been received at the other fax being out of paper. machine. • A fax might be in memory because it is waiting to redial a busy number, other jobs that are ahead of it are waiting to be sent, or the fax is set up for a delayed send. Send faxes have a shading at the DADF (Flat-bed) scan size might be set to incorrect size. trailing edge of each media. 291