Epson Perfection 1640SU Office Scanner Basics - Page 68

Problems and Solutions, Setup Problems

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Problems and Solutions Here are some troubleshooting tips if you have any problems setting up or using your scanner. Setup Problems Your system doesn't recognize the scanner. s Make sure your scanner is turned on. If you opened your host application before you turned on your scanner, close your application and reopen it. s Check the cable connection or try using another cable. s If you get the message, "No push button scanner found," turn off your scanner, shut down your computer, turn on your scanner, and then turn on your computer. Your system doesn't recognize the SCSI board. s (Windows) Check the Plug and Play option for your computer; it should be turned on. s Make sure the SCSI board is installed correctly. If it isn't seated firmly in the PCI slot, the computer may not recognize it. 62 Problem Solving s If the SCSI board is found, but not the scanner, check the SCSI ID. Make sure the SCSI ID is not conflicting with another SCSI device. s Check the SCSI cable connection or try using another SCSI cable. s Make sure the SCSI board you are using is ASPI-compliant. You are unable to install EPSON TWAIN in Windows. s In Windows 2000, don't select Block under Control Panel, System, Hardware, Driver Signing; select Ignore or Warn instead. s If you see an error message or the software doesn't install correctly on Windows 2000 or Windows NT, you may not have software installation privileges. See your system administrator. s Reinstall EPSON TWAIN from the Reinstall TWAIN Driver screen on your CD-ROM. See page 66.

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62
Problem Solving
Problems and Solutions
Here are some troubleshooting tips if you have any problems setting up or using your
scanner.
Setup Problems
Your system doesn’t recognize the
scanner.
■
Make sure your scanner is
turned on. If you opened your
host application before you
turned on your scanner, close
your application and reopen it.
■
Check the cable connection or
try using another cable.
■
If you get the message, “No
push button scanner found,”
turn off your scanner, shut
down your computer, turn on
your scanner, and then turn on
your computer.
Your system doesn’t recognize the
SCSI board.
■
(Windows) Check the Plug and
Play option for your computer;
it should be turned on.
■
Make sure the SCSI board is
installed correctly. If it isn’t
seated firmly in the PCI slot, the
computer may not recognize it.
■
If the SCSI board is found, but
not the scanner, check the SCSI
ID. Make sure the SCSI ID is
not conflicting with another
SCSI device.
■
Check the SCSI cable
connection or try using
another SCSI cable.
■
Make sure the SCSI board you
are using is ASPI-compliant.
You are unable to install EPSON
TWAIN in Windows.
■
In Windows 2000, don’t select
Block
under
Control Panel
,
System
,
Hardware
,
Driver
Signing
; select
Ignore
or
Warn
instead.
■
If you see an error message or
the software doesn’t install
correctly on Windows 2000 or
Windows NT, you may not
have software installation
privileges. See your system
administrator.
■
Reinstall EPSON TWAIN from
the Reinstall TWAIN Driver
screen on your CD-ROM. See
page 66.