HP 2500 Service Manual - Page 164
Basic troubleshooting, Table 20. Basic troubleshooting - printer software
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Basic troubleshooting Table 20. Basic troubleshooting # Verification steps Possible problems Solutions 1 Does the printer turn on No power. successfully? When the printer is connected to a grounded power source, the control panel lights should Control panel lights do not cycle. cycle one after another and the cartridge carousel should rotate. 1. Verify that the printer is plugged in. 2. Verify that the power cable is functional and that the power on-off switch is on. Verify that the control panel cable is seated into both the control panel and the formatter. If the cable is connected correctly, replace the control panel. 2 Is the printer ready? The printer should function without errorindicator light messages appearing on the control panel or error messages appearing on the Printer Status and Alerts screen. Control panel lights, Consult the lists of control panel light other than the Ready messages on page 169 to identify and light, are on or blinking. correct the error. An error message appears in the Printer Status and Alerts screen. See "Resolving problems that generated messages" on page 194. There is a problem, but See "Resolving problems that did not no control panel lights generate messages" on page 195. are on or blinking, and no messages appear on the Printer Status and Alerts screen. 3 Do engine tests and information pages Note The formatter must be connected to a print? power source to perform an engine test. Print an engine test (see page 205). The The engine test is not engine test should print successful. without paper-feed problems or printquality problems. Also print a Demo page or a An error-indicator light message appears on the control panel. Consult the lists of control panel light messages on page 169 to identify and correct the error. configuration page (see Printer Status and See "Resolving problems that page 210). Alerts software generated messages" on page 194. generates an error message. Poor print quality. See "Solving image-quality problems" on page 183. 4 Is the software installed Software is not installed Uninstall and then reinstall the printer correctly? or an error occurred software. Make sure that you use the during software correct installation procedure and the installation. correct port setting. 162 Troubleshooting C9706-90926