HP 2500 Service Manual - Page 165
Table 20. Basic troubleshooting, Verification steps, Possible problems, Solutions
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Table 20. Basic troubleshooting # Verification steps Possible problems Solutions 5 Does the printer print from the computer? Connect the parallel cable or USB cable to the printer and to the computer. Use a wordprocessing application to send a print job to the printer. A USB cable and a parallel cable are both connected to the printer. The cable is not connected correctly. An incorrect printer driver is selected. When both cables are connected, the USB automatically disables itself. Disconnect both cables and then reinstall the one you want to use. Reconnect the cable. Reset the printer driver. (Check for the correct port setting.) Other devices are connected to the parallel port. Disconnect the other devices and try to print again. EN 6 Troubleshooting 163