HP 2500 Service Manual - Page 198
Checking the network, View Documentation - color laserjet windows 7 driver
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5 Verify that you have installed the HP Color LaserJet 2500 series printer driver. Check the program to make sure that you are using an HP Color LaserJet 2500 series printer driver. 6 Use the printer-driver properties to check the assigned port. 7 Print a page from the HP Color LaserJet 2500 Series Toolbox (Windows 98 and later only). a If the page prints, then the problem is with the printer driver. Try using one of the other printer drivers. Or, uninstall the printer driver (see the user guide) and reinstall it (see the getting started guide). b If the page does not print, then the problem is with the computer or the program. 8 Print a short document by using a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print) complete these steps: a Try printing the job from another computer that has the printer software installed. b If you connected the printer to the network, connect the printer directly to a computer by using a parallel or USB cable. Redirect the printer to the proper port, or reinstall the software and select the new connection type you are using. 9 If the problem is still not resolved, see "Solving general printing problems" on page 197. Checking the network It is recommended that you use the HP Color LaserJet 2500 printer CD-ROM to install and set up the printer on a network. Follow these steps to see if the problem is caused by the network. When the Configuration page printed, an HP Jetdirect configuration page should have printed if an HP Jetdirect print server card is installed. (If these pages do not print in your language, see "Troubleshooting tools" on page 210.) Verify that all network settings are properly configured. See the HP Jetdirect Print Server Administrator's Guide, which can be installed from the View Documentation or User Documentation sections on the HP Color LaserJet 2500 printer CD-ROM. Contact the network administrator for assistance. 196 Troubleshooting C9706-90926