HP 2500 Service Manual - Page 204
Solving common Macintosh problems, Symptom, Possible Cause, Solution, Problems in the Chooser
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Solving common Macintosh problems In addition to the problems listed in "Solving general printing problems" on page 197, this section lists problems that can happen only when using the Mac OS, versions 9.1 to OS X. Symptom Possible Cause Solution Problems in the Chooser The printer driver The software was not installed icon does not appear correctly. in the Chooser (when using Mac OS, version OS X). The interface cable might not be of high quality. The LaserWriter driver should be present as a part of the Mac OS. Make sure that the LaserWriter driver is in the Extensions folder within the systems folder. If not, install the LaserWriter driver from your Mac OS CD-ROM. Make sure that you are using a high-quality interface cable. An incorrect network might be selected. Make sure that the printer is on the correct network. Select the Network or AppleTalk Control Panel from Control Panels in the Apple menu and then select the correct network. The printer name does not appear in the Select a PostScript Printer box in the Chooser. The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. The correct printer driver might not be Make sure that the correct printer driver has been selected in the selected. Chooser (for example, LaserWriter). An incorrect zone might be selected. If the printer resides on a network that has multiple zones, make sure that the correct zone is selected in the AppleTalk Zones box in the Chooser. The PS driver might not be installed. Verify that the PS driver is installed. The printer might not be selected in the Chooser. Print a Configuration page to make sure that the printer has been selected in the Chooser. [Simultaneously press (GO) and (CANCEL JOB) on the printer.] Check the AppleTalk name of the printer that appears on the Configuration page. AppleTalk might be off. Make sure that AppleTalk is on. (The button next to Active is selected in the Chooser.) You might need to restart the computer to activate the change. The printer driver does not automatically set up the selected printer even though you clicked Auto Setup in the Chooser. Reinstall the printer software. See the getting started guide. Printing Errors A print job was not sent to the printer that you wanted. Another printer with the same or similar name might have received your print job. Check the AppleTalk name of the printer that appears on the Configuration page. Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. You cannot use the computer while the printer is printing. Background Printing has not been selected. For LaserWriter 8.6 and later: Turn Background Printing on by selecting Print Desktop on the File menu and then clicking Background Printing. 202 Troubleshooting C9706-90926