HP 2500 Service Manual - Page 205
USB Problems, Symptom, Possible Cause, Solution, Options, Setup, Software troubleshooting - keyboard
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Symptom Possible Cause Solution An encapsulated PostScript (EPS) file does not print with the correct fonts. This problem occurs with some programs. Try downloading the fonts contained in the EPS file to the printer before printing. Send the file in ASCII format instead of a binary encoding. Your document is not The printer might be substituting printing with New fonts. York, Geneva, or Monaco fonts. Select Options in the Page Setup dialog box to clear the substituted fonts. USB Problems You are unable to This error occurs when the software When adding a third-party USB card, you might need the Apple print from a for USB printers is not installed. USB Adapter Card Support software. The most current version of third-party USB card. this software is available from the Apple website. When connected using a USB cable, the printer does not appear in the Macintosh Chooser after the driver is selected. This problem is caused by either a software or hardware component. Software troubleshooting Make sure that your Macintosh supports USB. Verify that your Macintosh has Mac OS 8.6 or later. Make sure that your Macintosh has the appropriate USB software from Apple. Note: The iMac and Blue G3 desktop Macintosh systems meet all of the requirements to connect to a USB device. Hardware troubleshooting Make sure that the printer is turned on. Make sure that the USB cable is properly connected. Make sure that you are using the appropriate high-speed USB cable. Make sure that not too many USB devices are drawing power from the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer. Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer. Note: The iMac keyboard is a nonpowered USB hub. EN 6 Troubleshooting 203