HP 2500 Service Manual - Page 200
Table 27. Solving general printing problems, Symptom, Possible Cause, Solution, Print, Printer Setup
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Table 27. Solving general printing problems Symptom Possible Cause Solution Printer does not pull paper from optional tray 2 or optional tray 3. The rear paper length guide (optional To set the rear guides properly, see "Loading optional tray 2" on tray 2) or the rear paper stop (optional page 39 or "Loading optional tray 3" on page 40. tray 3) is set incorrectly. The tray is not recognized in the printer software. Configure the printer software to recognize the tray. If the printer does not pull paper from either tray, the problem might be the paper. Try a different type or brand of paper. Make sure that you are using a high-quality paper made for laser printers. Coated, photo, and glossy papers are not supported. See the user guide for information about printmedia specifications or to order media. The separation pad and the pick-up Replace the separation pad and pick-up rollers. See table "Life rollers might be worn out. expectancies of consumables" on page 46 for ordering information. The printer does not The DIMM is not recognized in the recognize a DIMM printer software. that is installed. Configure the printer software to recognize the DIMM. See the user guide for information. The printer does not respond when the Print command is selected in the software. The printer experienced an error. If no control panel lights are on, the printer is not receiving power. Check the control panel lights on the printer to determine if an error exists. 1. Check the power cable connection between the printer and the power source. 2. Check that the power switch is on. 3. Check that the power source (outlet or surge protector) is receiving power. 4. If the problem persists, replace the high-voltage power supply. 5. If, after replacing the high-voltage power supply, the problem persists, replace the dc controller. The printer might be in Manual Feed Add media to tray 1 if it is empty. If paper is already in the tray, mode (the Attention light is blinking press (GO). and Go is light on). The wrong printer was selected in the In the Print or Printer Setup dialog box, make sure that the software. HP Color LaserJet 2500 printer is selected as the printer. A jam might be present. Clear any jams. See "Clearing jams" on page 164. The printer is on a network and is not receiving a signal. Disconnect the printer from the network and attach it directly to a computer using a parallel or USB cable. Clear any stopped jobs from the print queue. Print a job that you know works. Reinstall the printing software. The interface cable between the Disconnect and reconnect the interface cable. computer (or network) and the printer is not connected properly. The interface cable is defective. If possible, connect the interface cable to another computer (or network port) and print a job that you know works. Try using a different cable. If the printer is connected to a computer, the software for the printer is not configured for the printer port. Check the printer selection menu in the software to make sure it is using the correct port. If the computer has more than one port, make sure that the printer is associated with the correct one. Remove all shared or third-party devices. 198 Troubleshooting C9706-90926