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HP Xw9400 HP xw9400 Workstation - Service and Technical Reference Guide - Page 132

System diagnostics and troubleshooting, HP troubleshooting resources and tools

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6 System diagnostics and troubleshooting This chapter discusses the tools available for diagnosing and troubleshooting system issues. ● HP troubleshooting resources and tools on page 122 ● Troubleshooting checklist on page 125 ● LED color definitions on page 125 ● Self-troubleshooting with HP Vision Field Diagnostics on page 126 ● Diagnostic error codes on page 134 ● Troubleshooting scenarios and solutions on page 137 ● POST error messages on page 160 HP troubleshooting resources and tools This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for troubleshooting. HP Help and Support Center The HP Help and Support Center is a customized HP user interface that enhances the Windows XP Help and Support Center Help feature. This customized utility allows you to access specific information about your HP Workstation such as configuration information by clicking Start > Help and Support Center. The interface also provides customized help and support links to the HP Web site related to your HP Workstation. NOTE: The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition or on Linux. NOTE: Currently, HP Help and Support Center does not work on Windows Vista. E-support Online access and support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following Web sites are also available to you: ● http://www.hp.com-Provides useful product information. ● http://www.hp.com/support/workstation_manuals-Provides the latest online documentation. ● http://www.hp.com/go/workstationsupport-Provides technical support information for workstations. 122 Chapter 6 System diagnostics and troubleshooting ENWW

Section	Page
Product overview	11
Product features	11
Exploded view	11
Front panel components	13
Rear panel components	14
Serial number and COA label location	14
Product specifications	15
Power supply and cooling	16
Power supply specifications	18
Power consumption and heat dissipation	18
System fans and airflow	19
Resetting the power supply	19
Power cord requirements	19
Environmental specifications	20
PCI card slot power specification	20
Chipkill support	21
ENERGY STAR Qualification	21
Multi-core processors	22
Setting up the operating system	23
Setting up the Microsoft operating system	24
Installing or upgrading device drivers	24
Transferring files and settings to your Windows workstation	24
Setting up Red Hat Enterprise Linux	25
Installing with the HP driver CD	25
Installing and customizing Red Hat-enabled workstations	26
Verifying hardware compatibility	26
Setting up Novell SLED	26
Updating the workstation	26
Updating the workstation after first boot	26
Upgrading the BIOS	26
Determining current BIOS	27
Upgrading BIOS	28
Upgrading device drivers	28
Restoring the operating system	29
Restore methods	29
Ordering backup software	30
Restoring Windows Vista	30
Ordering the RestorePlus! media	30
Restoring the operating system	30
Restoring Windows XP Professional	31
Creating RestorePlus! media	31
Creating HP Backup and Recovery (HPBR) media	32
Restoring the operating system	33
Using RestorePlus!	33
Using HPBR	33
Using the recovery partition	33
Restoring Novell SLED	33
Creating restore media	33
System management	35
Computer Setup (F10) Utility	35
BIOS ROM	36
Using Computer Setup (F10) Utility	37
Computer Setup (F10) Utility menu	38
Desktop management	46
Initial configuration and deployment	46
Remote system installation	47
Managing and updating software	47
HP Client Manager software	47
Altiris Client Management solutions	48
System Software Manager	48
Proactive Change Notification	49
Subscriber’s Choice	49
ROM flash	49
Remote ROM flash	49
HPQFlash	49
FailSafe Boot Block ROM	50
Replicating the setup	51
Copying to a single workstation	51
Copying to multiple workstations	51
Dual-state power button	52
Worldwide web site	53
Building blocks and partners	53
Asset tracking and security	53
Password security	54
Establishing a setup password in the Computer Setup (F10) Utility	55
Establishing a power-on password in the Computer Setup (F10) Utility	55
Entering a power-on password	56
Entering a setup password	56
Changing a power-on or setup password	56
Deleting a power-on or setup password	57
National keyboard delimiter characters	57
Clearing passwords	57
Hood sensor (Smart Cover Sensor)	58
Setting the hood sensor protection level	58
Cable lock provision (optional)	58
Security lock (optional)	58
Universal chassis clamp lock (optional)	58
Access panel key lock	59
Fault notification and recovery	59
Drive Protection System	59
ECC fault prediction and pre-failure warranty	59
Thermal sensors	59
Removal and replacement procedures	60
Warnings and cautions	60
Service considerations	61
Read cautions, warnings, and safety precautions	61
Electrostatic discharge information	61
Generating static	62
Preventing electrostatic damage to equipment	62
Personal grounding methods and equipment	63
Grounding the work area	63
Recommended materials and equipment	63
Required tools and software	64
Screws	64
Special handling of components	64
Cables and connectors	64
Hard drives	64
Lithium coin cell battery	65
Customer Self Repair	65
Pre-disassembly procedures	65
System board components	66
System board architecture	67
Removing and replacing components	68
Disassembly order	69
Security lock (optional)	71
Cable lock (optional)	71
Universal chassis clamp lock (optional)	72
Access panel	73
Front bezel	74
Bezel blanks	74
Hood sensor (Smart cover sensor)	75
Front panel I/O device assembly	76
Power button assembly and system speaker	77
Power supply	79
System fan	80
Memory fan	81
Memory	82
Memory module features	82
Memory module requirements	82
Removing memory module	83
Installing a memory module	85
PCI slots	87
PCI retainer	88
Removing the PCI retainer	88
Installing the PCI retainer	88
PCI retention clamp	90
PCI Express	91
Removing PCI or PCI Express cards	92
PCI or PCI Express installation	93
Front fan removal	94
Front fan jumper cable installation	96
Battery	98
Power connections to drives	99
Optical drive	100
Replacing the SATA optical drive data cable	102
Notice for Blu-ray optical drives	102
Blu-ray movie playback	102
Blu-ray movie playback compatibility and update	102
Diskette drive (optional)	103
Hard drive	105
Replacing a hard drive	105
Removing a hard drive	105
Installing a hard drive	106
Installing a hard drive in the fifth hard drive bay	108
Liquid cooling unit	109
Removing the liquid cooling unit	109
Installing a liquid cooling unit	113
Replacing the liquid cooling unit VRD fan	120
Removing the VRD fan	120
Installing the VRD fan	121
Processor heatsink	123
Removing the CPU heatsink	123
Replacing the CPU heatsink	125
Processor	127
Removing the processor	127
Replacing the processor	129
System board	130
Removing the system board	130
Replacing the System Board	130
Product recycling	131
System diagnostics and troubleshooting	132
HP troubleshooting resources and tools	132
HP Help and Support Center	132
E-support	132
Troubleshooting a problem	133
Instant Support and Active Chat	133
Customer Advisories, Customer and Security Bulletins, and Customer Notices	133
Product Change Notifications	133
Helpful hints	134
At startup	134
During operation	134
Customizing the monitor display	135
Troubleshooting checklist	135
LED color definitions	135
Self-troubleshooting with HP Vision Field Diagnostics	136
Overview	136
Downloading and accessing HP Vision Field Diagnostics	137
User interface	138
Survey tab	138
Test tab	140
Status tab	142
History tab	142
Errors tab	142
Help tab	143
Saving and printing information in HP Vision Field Diagnostics	144
Downloading the latest diagnostic utility	144
Diagnostic error codes	144
Diagnostic light codes	144
Troubleshooting scenarios and solutions	147
Solving minor problems	147
Solving power supply problems	150
Testing power supply	150
Solving diskette problems	152
Solving hard drive problems	153
Solving display problems	155
Solving audio problems	158
Solving printer problems	159
Solving keyboard and mouse problems	160
Solving front panel component problems	161
Solving hardware installation problems	161
Solving network problems	163
Solving memory problems	165
Solving processor problems	166
Solving CD-ROM and DVD problems	167
Solving Internet access problems	168
POST error messages	170
Appendix A — SAS devices	178
Supported SAS RAID configurations	178
SAS RAID 0 (IS) configuration	178
SAS RAID 1 (IM) configuration	179
SAS RAID 1E (IME) configuration	180
Changing boot order	181
Appendix B—SATA devices	182
Enable SATA RAID option in BIOS	182
Configuring a SATA RAID array	182
Changing boot order	183
Deleting RAID volumes	184
Appendix C— Connector pins	185
Connector pin descriptions	185
Appendix D— System board designators	193
Appendix E— Power cord set requirements	196
Appendix F— Routine care	197
General cleaning safety precautions	197
Maximizing the airflow	197
Cleaning the workstation case	197
Cleaning the keyboard	198
Cleaning the monitor	198
Cleaning the mouse	198
Appendix G— Additional password security and resetting CMOS	199
Resetting the password jumper	199
Clearing and resetting the CMOS	200
Using the CMOS button	200
Using the Computer Setup Utility to reset CMOS	200
Appendix H— Quick troubleshooting flowcharts	201
Initial troubleshooting	202
No power	203
No power, part 1	203
No power, part 2	204
No power, part 3	205
No video	206
No video, part 1	206
No video, part 2	207
No video, part 3	208
Error messages	209
Error messages, part 1	209
Error messages, part 2	210
No operating system loading	211
No operating system loading from hard drive	212
No operating loading from hard drive, part 1	212
No operating system loading from hard drive, part 2	213
No operating system loading from hard drive, part 3	214
No operating system loading from diskette drive	215
No operating system loading from optical drive	216
No operating system loading from network	217
Non-functioning device	218
Appendix I—PCI bus layout	219
PCI bus layout and device list	219
Appendix J— Configuring SATA and PATA optical disk drives	221
Drive detection and assignment sequence	221
Workstation SATA port configuration rules	221
HP w9400 Workstation BIOS configuration	221