HP Xw9400 HP xw9400 Workstation - Service and Technical Reference Guide - Page 164
Problem, Cause, Solution, Advanced, Network, Interface Card NIC
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Table 6-13 Network problems (continued) Problem Cause Solution Diagnostics reports a failure. The cable is not securely Be sure that both ends of the data cable are connected. securely connected. The cable is attached to the Be sure that the cable is attached to the correct incorrect connector. connector. There is a problem with the Be sure that the cable and device at the other cable or a device at the end are operating correctly. other end of the cable. Network controller interrupt Under the Computer Setup Advanced menu, is shared with change the resource settings for the board. an expansion board. The network controller is defective. CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down. Replace the NIC. Diagnostics passes, but the workstation does not communicate with the network. Network drivers are not loaded, or driver parameters do not match current configuration. 1. Be sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. 2. Be sure the correct network client and protocol is installed. The network controller is not configured for this workstation. Select the Network icon in the Control Panel and configure the network controller. Network controller stopped working when an expansion board was added to the workstation. Network controller interrupt is shared with an expansion board. The network controller requires drivers. Under the Computer Setup Advanced menu, change the resource settings for the board. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. The expansion board installed is a Network Interface Card (NIC) and conflicts with the embedded NIC. Under the Computer Setup Advanced menu, change the resource settings for the board. Network controller stops The files containing the working without apparent network drivers are cause. corrupted. Reinstall the network drivers, using the Restore Plus! CD. The cable is not securely Be sure that both ends of the cable are connected. securely attached to the correct devices. The network controller is defective. CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down. Replace the NIC. New network card will not New network card might be Install a working, industry-standard NIC, or boot. defective or might not meet change the boot sequence to boot from industry-standard another source. specifications. 154 Chapter 6 System diagnostics and troubleshooting ENWW