HP Xw9400 HP xw9400 Workstation - Service and Technical Reference Guide - Page 169

Problem, Cause, Solution, Start>Control Panel., System, Hardware, Device, Manager, Ports

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Table 6-17 Internet access problems (continued) Problem Cause Cannot automatically launch Internet programs. You must log on to the ISP before some programs will start. Internet takes too long to Modem is not set up download websites. properly. Solution Log on to the ISP and launch the desired program. Verify that the correct modem speed and COM port are selected. 1. Select Start>Control Panel. 2. Double-click System. 3. Click the Hardware tab. 4. In the Device Manager area, click Device Manager. 5. Double-click Ports (COM & LPT). 6. Right-click the COM port your modem uses, then click Properties. 7. Under Device status, verify that the modem is working properly. 8. Under Device usage, verify the modem is enabled. 9. If there are further problems, click Troubleshoot and follow the on-screen instructions. ENWW Troubleshooting scenarios and solutions 159

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Problem
Cause
Solution
Cannot automatically
launch Internet programs.
You must log on to the
ISP before some
programs will start.
Log on to the ISP and launch the desired
program.
Internet takes too long to
download websites.
Modem is not set up
properly.
Verify that the correct modem speed and COM
port are selected.
1.
Select
Start>Control Panel.
2.
Double-click
System
.
3.
Click the
Hardware
tab.
4.
In the Device Manager area, click
Device
Manager
.
5.
Double-click
Ports
(COM & LPT).
6.
Right-click the COM port your modem
uses, then click
Properties
.
7.
Under Device status, verify that the modem
is working properly.
8.
Under Device usage, verify the modem is
enabled.
9.
If there are further problems, click
Troubleshoot
and follow the on-screen
instructions.
Table 6-17
Internet access problems (continued)
ENWW
Troubleshooting scenarios and solutions
159