Processor
.........................................................................................................................
117
Removing the processor
.................................................................................
117
Replacing the processor
.................................................................................
119
System board
...................................................................................................................
120
Removing the system board
...........................................................................
120
Replacing the System Board
...........................................................................
120
Product recycling
..............................................................................................................................
121
6
System diagnostics and troubleshooting
HP troubleshooting resources and tools
..........................................................................................
122
HP Help and Support Center
...........................................................................................
122
E-support
.........................................................................................................................
122
Troubleshooting a problem
.............................................................................
123
Instant Support and Active Chat
.....................................................................
123
Customer Advisories, Customer and Security Bulletins, and Customer
Notices
............................................................................................................
123
Product Change Notifications
..........................................................................
123
Helpful hints
.....................................................................................................................
124
At startup
.........................................................................................................
124
During operation
..............................................................................................
124
Customizing the monitor display
.....................................................................
125
Troubleshooting checklist
.................................................................................................................
125
LED color definitions
........................................................................................................................
125
Self-troubleshooting with HP Vision Field Diagnostics
.....................................................................
126
Overview
..........................................................................................................................
126
Downloading and accessing HP Vision Field Diagnostics
...............................................
127
User interface
..................................................................................................................
128
Survey tab
.......................................................................................................
128
Test tab
...........................................................................................................
130
Status tab
........................................................................................................
132
History tab
.......................................................................................................
132
Errors tab
........................................................................................................
132
Help tab
...........................................................................................................
133
Saving and printing information in HP Vision Field Diagnostics
......................................
134
Downloading the latest diagnostic utility
..........................................................................
134
Diagnostic error codes
.....................................................................................................................
134
Diagnostic light codes
......................................................................................................
134
Troubleshooting scenarios and solutions
.........................................................................................
137
Solving minor problems
...................................................................................................
137
Solving power supply problems
.......................................................................................
140
Testing power supply
......................................................................................
140
Solving diskette problems
................................................................................................
142
Solving hard drive problems
............................................................................................
143
Solving display problems
.................................................................................................
145
ENWW
vii