HP Xw9400 HP xw9400 Workstation - Service and Technical Reference Guide - Page 176

Run the Drive Protection System test if, Run Computer Setup or Windows

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Table 6-18 POST error messages (continued) Screen Message Probable Cause Recommended Action 1155-Serial Port Address Conflict Detected. Both external and internal serial ports are assigned to same IRQ. 1. Remove any COM port expansion cards. 2. Clear CMOS by pressing the Clear CMOS button on the system board. 3. Reconfigure card resources and run Computer Setup (F10 Setup). 4. Run Computer Setup or Windows utilities. 1201-System Audio Address Conflict Detected Device IRQ address conflicts Reset the IRQ. with another device. (Usually due to an add-in audio card.) 1720 SMART Hard Drive Hard drive is about to fail. Detect Imminent Failure (Some hard drives have a firmware patch that will fix an erroneous error message.) CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down. 1. Determine if hard drive is giving correct error message. 2. Run the Drive Protection System test if applicable. 3. Apply firmware patch if applicable (see http://www.hp.com/support). 4. Back up contents and replace hard drive. 1800-Temperature Alert Internal temperature exceeds specification. CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down. 1. Check that workstation air vents are not blocked and that the cooling fan is running. 2. Verify processor speed selection. 3. Replace the processor. 4. Replace the system board. 1801-Microcode Update Missing or Invalid Processor Upgrade BIOS to the current version. Error Microcode Update. 1802-CPU0 Not Supported The system board does not support the processor. CAUTION: Disconnect AC power from the workstation before reseating or replacing components because there is power to the system board even when the workstation is powered down. Replace the processor with a compatible one. 166 Chapter 6 System diagnostics and troubleshooting ENWW

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Screen Message
Probable Cause
Recommended Action
1155–Serial Port
Address Conflict
Detected.
Both external and internal
serial ports are assigned to
same IRQ.
1.
Remove any COM port expansion
cards.
2.
Clear CMOS by pressing the Clear
CMOS button on the system board.
3.
Reconfigure card resources and run
Computer Setup (F10 Setup).
4.
Run Computer Setup or Windows
utilities.
1201–System Audio
Address Conflict
Detected
Device IRQ address conflicts
with another device. (Usually
due to an add-in audio card.)
Reset the IRQ.
1720 SMART Hard Drive
Detect Imminent Failure
Hard drive is about to fail.
(Some hard drives have a
firmware patch that will fix an
erroneous error message.)
CAUTION:
Disconnect AC power from the
workstation before reseating or replacing
components because there is power to the
system board even when the workstation is
powered down.
1.
Determine if hard drive is giving correct
error message.
2.
Run the Drive Protection System test if
applicable.
3.
Apply firmware patch if applicable
(see
support
).
4.
Back up contents and replace hard
drive.
1800–Temperature Alert
Internal temperature exceeds
specification.
CAUTION:
Disconnect AC power from the
workstation before reseating or replacing
components because there is power to the
system board even when the workstation is
powered down.
1.
Check that workstation air vents are not
blocked and that the cooling fan is
running.
2.
Verify processor speed selection.
3.
Replace the processor.
4.
Replace the system board.
1801–Microcode Update
Error
Missing or Invalid Processor
Microcode Update.
Upgrade BIOS to the current version.
1802–CPU0 Not
Supported
The system board does not
support the processor.
CAUTION:
Disconnect AC power from the
workstation before reseating or replacing
components because there is power to the
system board even when the workstation is
powered down.
Replace the processor with a compatible
one.
Table 6-18
POST error messages (continued)
166
Chapter 6
System diagnostics and troubleshooting
ENWW