HP Xw9400 HP xw9400 Workstation - Service and Technical Reference Guide - Page 133

Troubleshooting a problem, Instant Support and Active Chat, Customer Advisories

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● http://www.hp.com/support-Provides a listing of the worldwide technical support phone numbers. Access the telephone numbers by visiting the Web site, then select your region, and click Contact HP in the upper-left corner. ● http://www.hp.com/support/workstation_swdrivers-Provides access to software and drivers for workstations. Troubleshooting a problem To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem with the workstation, complete the following: 1. Visit http://www.hp.com/go/workstationsupport. 2. Under the Business Support Center menu on the left, select Troubleshoot a problem. 3. Under Select your product (center window), select Workstations (under personal computing). 4. Under Select your product, continue with selections as appropriate to the workstation series and model, and to the problem you are troubleshooting. Instant Support and Active Chat HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of desktop computing, tape storage, and printing problems. Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit a support ticket, Active Chat collects information about the computer and pass it to an online support specialist. The collection of information might take up to 30 seconds depending on the computer configuration. When you submit a support ticket, you receive a confirmation message containing your case ID, the support hours for your location, and the estimated time of response. For more information about HP Instant Support and Active Chat and how to use them, visit http://www.hp.com/hps/hardware/hw_professional.html. NOTE: This feature is not available on Windows XP Professional x64 Edition or on Linux. Customer Advisories, Customer and Security Bulletins, and Customer Notices To find advisories, bulletins, and notices: 1. Visit http://www.hp.com/go/workstationsupport. 2. Select the desired product. 3. Under Resources for , select See more.... 4. Under Self-Help resources: in the center of the window, choose the desired action and appropriate information in the scroll list to view the index. Product Change Notifications Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a 30-60 day window of the effective date of the change in the manufacturing process. PCNs give customers advanced notice of changes to their product, such as an updated BIOS version that they may need to qualify prior to the change taking place. The latest PCNs are located at: http://www.hp.com/go/ workstationsupport. ENWW HP troubleshooting resources and tools 123

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●
support
—Provides a listing of the worldwide technical support phone numbers.
Access the telephone numbers by visiting the Web site, then select your region, and click
Contact
HP
in the upper-left corner.
●
support/workstation_swdrivers
—Provides access to software and drivers for
workstations.
Troubleshooting a problem
To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC).
The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem
with the workstation, complete the following:
1.
Visit
go/workstationsupport
.
2.
Under the
Business Support Center
menu on the left, select
Troubleshoot a problem
.
3.
Under
Select your product
(center window), select
Workstations
(under
personal
computing
).
4.
Under
Select your product
, continue with selections as appropriate to the workstation series and
model, and to the problem you are troubleshooting.
Instant Support and Active Chat
HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of
desktop computing, tape storage, and printing problems.
Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit
a support ticket, Active Chat collects information about the computer and pass it to an online support
specialist. The collection of information might take up to 30 seconds depending on the computer
configuration. When you submit a support ticket, you receive a confirmation message containing your
case ID, the support hours for your location, and the estimated time of response.
For more information about HP Instant Support and Active Chat and how to use them, visit
hps/hardware/hw_professional.html
.
NOTE:
This feature is not available on Windows XP Professional x64 Edition or on Linux.
Customer Advisories, Customer and Security Bulletins, and Customer Notices
To find advisories, bulletins, and notices:
1.
Visit
go/workstationsupport
.
2.
Select the desired product.
3.
Under
Resources for <your selected product>
, select
See more…
.
4.
Under
Self-Help resources:
in the center of the window, choose the desired action and appropriate
information in the scroll list to view the index.
Product Change Notifications
Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a
30-60 day window of the effective date of the change in the manufacturing process. PCNs give
customers advanced notice of changes to their product, such as an updated BIOS version that they may
need to qualify prior to the change taking place. The latest PCNs are located at:
go/
workstationsupport
.
ENWW
HP troubleshooting resources and tools
123