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Kodak 1252972 User Guide - Page 114

Appendix A, If You Need to Call Customer, Support

UPC - 041771252977

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Appendix A: If You Need to Call Customer Support When you contact Kodak Customer Support for All-in-One printer assistance, the service representative may ask you for some background information, as well as information about your specific issue. If you can have ready access to it, it may save you time. Useful for the Kodak service technician: • Kodak Service Number (located inside or on the outside of the printer) • Printer model number (located on back of the printer) • Control panel error message, if any • A printed test page (see Monitoring and adjusting the printer's performance, page 56) • Computer model and operating system • Computer processor type and speed (MHz) • Amount of computer memory (RAM) and free hard disk space • Exact Home Center error message received, if applicable Windows PC only: • Exact printer error message received in the printer status monitor • Version of Kodak Home Center software. (From the Home Center Help panel, click the Info button to view the About box) 106 www.kodak.com/go/aiosupport

Section	Page
Getting Help	9
Help menu	9
Getting answers to frequently-asked questions	10
Contacting Kodak Customer Service & Support	10
Support at Kodak.com	10
Printer Overview	11
All-in-one printer features	11
Major components of the ESP 7 all-in-one printer	12
Support for connecting digital memory devices to the printer	13
Memory card slots	13
Memory cards supported	13
USB host port	14
Control panel layout	14
LCD screen	15
Using the control panel	16
Adjusting the control panel position	16
Using the 4-way navigation buttons	17
Using the OK button	18
Using the Menu button	18
Using the Zoom buttons	18
Using the Start button	19
Using the Cancel button	19
Using the on-screen keyboard	19
Using the printer menus	20
Menu layout	20
Menu structure	21
Status lights	22
Home Center Software	25
Home Center for Windows	25
Home Center for Macintosh	26
Setting Up Your Printer	27
Selecting a printer location	27
Configuring printer settings	27
Configuring basic settings	27
Printer Settings options	28
Setting your printer as the default	28
For Windows XP	28
For Windows Vista	29
For Macintosh	29
Configuring network settings	29
Networking resources	29
Configuring an Ethernet network connection	29
Ethernet setup	30
Configuring a wireless network connection	30
What you need to know before you connect	31
Configuring basic wireless (Wi-Fi) settings	31
Network Settings options	32
Wi-Fi setup wizard	32
Connecting to a listed network	32
Connecting to an unlisted network	34
Scanning for wireless networks	34
Setting up an IP address	35
Verifying network configuration	35
Printing network configuration	36
Installing your printer on additional computers on the same network	36
For Windows	36
For Macintosh	36
Changing the printer connection type	37
For Windows	37
USB to Wi-Fi	37
USB to Ethernet	37
Wi-Fi to Ethernet	38
Ethernet to Wi-Fi	38
For Macintosh	38
USB to Wi-Fi	38
USB to Ethernet	38
Wi-Fi to Ethernet	39
Ethernet to Wi-Fi	39
Handling Paper	40
Handling paper	40
Loading the paper trays	40
Things to keep in mind	40
Loading plain paper	41
Loading photo paper	42
Loading envelopes	43
Loading legal size paper	43
Loading originals	44
Loading an original for copying or scanning	44
Viewing and Printing Photos	45
Viewing photos	45
Configuring photo print settings	46
Print Photos options	47
Printing photos	48
Printing photos from a PictBridge camera	48
Printing photos from non–PictBridge digital cameras, memory cards, and USB flash drives	48
Printing tagged images	50
Printing from a Bluetooth–enabled device	50
Range	51
Printing multiple photos	51
Printing panoramic photos	51
Zooming and cropping photos	52
Transferring images to a computer	53
Transferring images to a Windows computer	53
Transferring images to a Macintosh computer	54
Copying	55
Simple copying	55
Adjusting copy settings	55
Copy Document options	56
Copy Photo options	57
Scanning	58
Before you start	58
Simple scanning	59
Simple document scans	59
Simple image scans	59
Scanning multiple originals simultaneously	60
Adjusting scan settings	60
Scan options	61
Maintaining Your Printer	62
General care	62
Cleaning the scanner glass	63
Cleaning the scanner lid	63
Monitoring and adjusting the printer's performance	64
Maintenance options	65
Replacing ink cartridges	65
Replacing the printhead	68
Upgrading the printer software - for Windows	73
Upgrading the printer software - for Macintosh	74
Troubleshooting	75
Troubleshooting “quick start”	75
General troubleshooting	75
Printer fails to power on	75
Device not recognized	76
Ink cartridge not recognized	77
Multiple paper feed	77
Multiple pictures not scanned properly	77
No communication with computer	78
No paper feed	79
One or more of the colors on the calibration sheet is missing	79
Paper jam	80
Printer not responding	80
Transfer pictures failure	80
User guide on the CD is obsolete	81
Wrong paper size	81
Macintosh OS X troubleshooting	81
Non-intel Mac only: black screen or screen freeze occurs when applying printer settings via the Home Center software	81
Windows Vista troubleshooting	82
WIA (Windows Image Acquisition) error: service has stopped working	82
Home Center software on Windows works incorrectly following software upgrade	82
Print troubleshooting	82
Envelope printing incorrect	82
Multiple-page document not printing in reverse order (Windows only)	83
To set a Windows PC to print in reverse order:	83
Multiple-page document not printing in first-page first order (Macintosh only)	83
To set a Macintosh to print the first page of a document first:	83
PictBridge camera not detected	83
Picture cropped	84
Picture print smudged	84
Picture will not print	84
Poor print quality	85
Print skewed or slanted	85
Print spotted	85
Print too dark	86
Print too light	86
Printing slow	86
Printing stops	86
White edges on borderless prints	87
Copy troubleshooting	87
Copy cut off	87
Scan troubleshooting	87
Scan fails	87
Scanned image blank	88
Network troubleshooting	89
Wired network troubleshooting	89
Computer unable to detect the All-in-One printer	89
To check your LAN card (Windows)	89
To check your LAN card (Macintosh)	89
To see if you have an active network connection	90
To establish an active network connection	90
No TCP/IP	90
Printer not found	90
To make sure your network connection is active	91
To print the network configuration page	92
No IP address with cable modem (without a router)	93
Wireless troubleshooting	93
No SSID	93
Weak signal	95
Cannot connect to network	95
Unsupported authentication or encryption type	96
Invalid WEP Key	96
Invalid WPA Passphrase	97
Another device connected to the access point	97
Product Safety Specifications	98
Print Performance	98
Photo Printing Features	98
Copy Document Features	99
Copy Photo Features	99
Scanning Features	99
Paper Tray Features	100
Ink Tanks	100
Connectivity	100
Software Support	100
Physical Specifications	101
Warranty	101
System Requirements	101
Windows PC	101
Macintosh	102
Papers Supported	102
Paper Sizes for PC and Macintosh computers	103
Safety Specifications	104
Parts	104
Power	104
Location	105
Environment	105
Regulatory Compliance	106
FCC Compliance and Advisory	106
FCC and Industry Canada	106
IC Radiation Exposure Statement	107
Canadian DOC Statement	107
European Compliance Statement	107
German Compliance Statement	107
Waste Electrical and Electronic Equipment Labeling	108
Declaration of Conformity	109
Glossary	110