Konica Minolta Kodak Ngenuity 9090DB User Guide - Page 58

Problem solving, Symptom, Cause, Remedy, Installation/Setup/Connectivity, Error Message

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Problem solving Occasionally you may encounter a situation with your scanner where it may not function properly. Use the chart below as a guide to check possible solutions to help you resolve the situation before calling Technical Support. If a problem persists after reviewing the problems and possible solutions below, turn the scanner off, unplug the power cord and call Technical Support. Symptom Cause Remedy Installation/Setup/Connectivity Found New Hardware wizard appears when connecting with USB on a PC that has already had communication established with the scanner. Kofax errors displayed on host PC when attempting to install and use the USB connection with a SCSI card installed. The USB cable was unplugged from one port on the host PC to another after communication had been established with the scanner using the original port. Presence of the SCSI card conflicting with the USB function. Move the USB cable back to the original port on the host PC or complete the Found New Hardware wizard. Uninstall the SCSI card from the host PC. Error Message Self Test Error Messages Feeder Table Fault Internal Communication Fault Bad or Missing Front Camera Bad or Missing Back Camera Front and/or Back Imprinter Self Test Failed Sensor Fault Bad or Missing Control Panel (Front Panel) CGA Port Not Responding Corrupt or Missing MC Firmware Possible Cause Possible Remedy The stack of documents in the feeder table is too heavy. Remove some of the document weight from the feeder table and power cycle the scanner. The control processor has lost communication with one or more of the following: imprinters, sensor processor or the control panel. Contact Technical Support. The front (top) camera is not communicating. Contact Technical Support. The back (bottom) camera is not communicating. Contact Technical Support. An imprinter was detected and enabled, but is no longer communicating. Check that the cable is firmly connected and not damaged. One or more sensors could not be calibrated. Check that paper was not left in the transport at power on, and that the sensors are clean and not blocked. See Chapter 5, Maintenance. The scanner's control panel is not Contact Technical Support. communicating. ... Contact Technical Support. ... Contact Technical Support. 6-2 A-61662 April 2010

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6-2
A-61662
April 2010
Problem solving
Occasionally you may encounter a situation with your scanner where it
may not function properly. Use the chart below as a guide to check
possible solutions to help you resolve the situation before calling
Technical Support. If a problem persists after reviewing the problems
and possible solutions below, turn the scanner off, unplug the power
cord and call Technical Support.
Symptom
Cause
Remedy
Installation/Setup/Connectivity
Found New Hardware wizard
appears when connecting with
USB on a PC that has already had
communication established with
the scanner.
The USB cable was unplugged
from one port on the host PC to
another after communication had
been established with the scanner
using the original port.
Move the USB cable back to the
original port on the host PC or
complete the Found New
Hardware wizard.
Kofax errors displayed on host PC
when attempting to install and use
the USB connection with a SCSI
card installed.
Presence of the SCSI card
conflicting with the USB function.
Uninstall the SCSI card from the
host PC.
Error Message
Possible Cause
Possible Remedy
Self Test Error Messages
Feeder Table Fault
The stack of documents in the
feeder table is too heavy.
Remove some of the document
weight from the feeder table and
power cycle the scanner.
Internal Communication Fault
The control processor has lost
communication with one or more of
the following: imprinters, sensor
processor or the control panel.
Contact Technical Support.
Bad or Missing Front Camera
The front (top) camera is not
communicating.
Contact Technical Support.
Bad or Missing Back Camera
The back (bottom) camera is not
communicating.
Contact Technical Support.
Front and/or Back Imprinter Self
Test Failed
An imprinter was detected and
enabled, but is no longer
communicating.
Check that the cable is firmly
connected and not damaged.
Sensor Fault
One or more sensors could not be
calibrated.
Check that paper was not left in the
transport at power on, and that the
sensors are clean and not blocked.
See Chapter 5,
Maintenance
.
Bad or Missing Control Panel
(Front Panel)
The scanner’s control panel is not
communicating.
Contact Technical Support.
CGA Port Not Responding
...
Contact Technical Support.
Corrupt or Missing MC Firmware
...
Contact Technical Support.