Konica Minolta Kodak Ngenuity 9090DB User Guide - Page 59

Symptom Image and Feeding • Streaks in the image • Reduced bar code recognition rates • Blurred images • Artifacts in the image • Skewed documents • Multifeeds • Feeder jams • Transport jams • Page frame errors Entry/exit sensor errors Cause Remedy • Imaging guide(s) and/or camera cover(s) need to be cleaned • Camera(s) need to be calibrated • Clean the imaging guides • Clean the camera covers • Calibrate the camera(s) See Chapter 5, Maintenance • Feeder needs cleaning • Skimmer rollers need cleaning • Transport needs cleaning • Page sensors need cleaning Transport sensors need cleaning • Clean the skimmer rollers • Clean the separator roller See Chapter 5, Maintenance • Clean the transport area • Clean the transport sensors See Chapter 5, Maintenance Clean the transport sensors See Chapter 5, Maintenance. Feeder table does not automatically lower after the last page is fed Image is too dark Feeder sensor needs cleaning Camera(s) need to be calibrated Clean the feeder sensor. See Chapter 5, Maintenance. Calibrate the camera(s) See Chapter 5, Maintenance. Slippage of documents or multifeeds • Front skimmer roller (pick roller) is worn out • Skimmer needs cleaning Clean and/or replace the skimmer rollers See Chapter 5, Maintenance. Color image lacks fidelity Scanner throughput has decreased Dog-earring pages Camera(s) need to be calibrated Tires on skimmer rollers (pick and drive rollers) are installed incorrectly The straight pass-through door is not fully or completely closed. Calibrate the camera(s) See Chapter 5, Maintenance. Confirm skimmer rollers (pick and drive rollers) are installed properly. See Chapter 5, Maintenance. Confirm the straight pass-through door is fully closed. If problem persists, contact Technical Support. Contacting Service 1. Visit www.Kodak.com/go/dicontacts to obtain the most current phone number for your country. 2. When calling, please have the following information ready: • A description of your problem. • The scanner model and serial number. • Computer configuration. • Software application you are using. A-61662 April 2010 6-3