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Lexmark Monochrome Laser Complete Printer Reference (1.7 MB) - Page 234

Calling for service

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Calling for service When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the operator panel. You'll also need to know your printer model type and serial number. Refer to the label on the back of the printer under the toner box for this information. The serial number is also listed on the menu settings page you can print from the Utilities Menu or from your Internet browser, if you have a MarkNet print server attached to your printer. See page 29 for more information about printing the menu settings page. Troubleshooting 234

Section	Page
About this book	6
Tips for viewing this document	6
A note about the illustrations	7
Printing the file	8
Other resources	8
Overview	9
Print technology	9
Intended customers	10
Network support	10
Available models	12
Printer features	13
Printer parts	18
External	18
Internal	20
Photoconductor cartridge	20
Toner cartridge	21
Fuser	22
Transfer roller	22
Paper dust remover	23
Ozone filter	23
System board	24
Operator panel	25
Printer CD	26
Changing printersettings	27
Using the operator panel	28
Printing the menu settingspage	29
Changing menusettings	29
Disabling operator panelmenus	31
Using MarkVision’s remote operator panel	31
Printer menus	32
Held Jobs	32
Confidential Job	32
Paper Menu	33
Finishing Menu	40
Utilities Menu	46
Job Menu	49
Quality Menu	55
Setup Menu	56
PCL Emul Menu	63
PostScript Menu	67
Parallel Menu	68
Serial Menu	71
Network Menu	76
Infrared Menu	78
LocalTalk Menu	82
USB Menu	85
Fax Menu	88
Configuration Menu	92
Paper handling	94
Paper sources	95
Paper path	95
Message maps	97
Paper input specifications	98
Corner bucklers	100
Tray linking	100
Adjusting margin registration	102
Output bins	103
Paper sizes supported	104
Universal paper size	106
Size sensing	107
Paper type	107
Plain paper	107
Transparencies	108
Labels	109
Card stock	109
Custom paper types	110
Multipage printing	110
Collating print jobs	111
Using separator sheets	112
Memory constraints	112
Duplexing	113
Binding duplexed jobs	113
Printing forms with Optra Forms	114
Output options	116
2500-sheet finisher option	117
Bin specifications	117
Paper path	118
Features	119
Stapling capabilities	120
Priming the stapler	120
Staple position	121
Stapling in conjunction with other settings	121
Collation setting	121
Job Offset setting	121
Output bins and bin linking	121
Offsetting pages	122
Hole punching	122
Hole punch box	123
Adjusting the hole punch position	124
10-bin mailbox option	133
Mailbox paper path	134
Bin capacity	134
Configuring bins	135
Mailbox setting	135
Link setting	135
Mailbox Overflow setting	136
Type Assignment setting	136
Printer consumables	137
Toner cartridge	138
Replacing the toner cartridge	138
Photoconductor kit	139
Photoconductor cartridge	139
Paper dust remover	141
Transfer kit	141
Transfer roller	142
Ozone filter	142
Fuser	144
Staples	145
Determining the status of supplies	146
Storing supplies	147
Recycling used supplies	147
Print quality	148
Print resolution	148
300 dpi	148
600 dpi	149
1200 Image Quality	149
Print Darkness	149
PictureGrade	149
Toner Saver	150
Print quality problems	150
Understanding fonts	151
Typefaces andfonts	151
Weight and style	151
Pitch and point size	152
Bitmapped and scalable fonts	153
Resident fonts	154
Symbol sets	161
Symbol sets for PCL6 emulation	161
Downloadable fonts	162
Printing a font sample list	163
Managing memory	164
Printer memory (SDRAM)	164
Memory usage and requirements	165
Print job complexity	165
Print quality	166
Page Protect setting	166
Jam Recovery setting	166
Collation setting	167
Resource Save setting	167
Job Buffering setting	168
Network environment	168
Downloaded resources	168
Print and Hold jobs	169
Flash memory	169
Disk option	169
Collating print jobs	169
Tracking job statistics	170
Job buffering	170
Creating a partition	171
Enabling job buffering	171
Disabling job buffering	172
Altering the size of the partition	172
Recovering print jobs after a power loss	172
Why didn’t my job print?	172
Moving a disk from one printer to another	173
Downloaded resources	174
Types of files you can download	174
Demo programs	174
TrueType fonts	174
Identifying the download target	175
Downloading resources	175
Using MarkVision	176
Using the operating system command line	176
Using PostScript programming	176
Managing downloaded resources	176
Viewing flash memory and disk contents	177
Setting passwords	177
Deleting files	177
Formatting devices	178
Memory errors	178
Connectivity and network management	181
Parallel communications	182
Unidirectional communication	183
Reverse channel modes	183
Full bidirectional communication	183
Parallel Menu settings	184
Parallel cable specifications	184
Windows 95/98/2000—Plug and Play compatibility	185
Serial communications	185
Support for in-bound fax	186
Serial interface adapter	186
Internal print servers	187
External print servers	189
Tri-port card	190
Serial port	190
LocalTalk port	191
Infrared port	191
Coax/Twinax adapter for SCS	192
Supported network environments	193
Input buffers	194
Changing input buffer sizes	195
Multiple port rotation	195
Restarting port rotation	196
MarkVision printer management software	197
Operating systems supported	197
MarkVision for Intranet Servers	198
MarkVision for UNIX Networks	198
Lexmark MarkTrack	199
Lexmark NetPnP	200
Software installation and distribution tools	201
Solaris Ready printers for Sun customers	201
SIMM for IPDS	202
Features	202
Supported options	203
Supported IBM printer emulations	203
Supported bar codes with IBM 4028 printer emulatio...	204
Font and type style support	204
Compatibility	206
Direct network attachment	206
Direct twinaxial attachment	206
Direct coaxial attachment	207
ImageQuick TIFF SIMM	207
Supported options	208
Drag'N'Print (available November 1999)	208
Compatibility	208
Software compatibility	209
Hardware compatibility	209
ImageQuick Web SIMM	210
Print server and software requirements	210
Firmware requirements	211
Software requirements	211
HTML rendering fidelity	211
PDF levels	212
Troubleshooting	213
Print quality problems	214
Paper feed problems	220
Other printing problems	222
Finisher problems	229
Mailbox problems	233

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Troubleshooting

234

Calling for service

When you call for printer service, be prepared to describe the problem you are experienc-

ing or the error message on the operator panel.

You’ll also need to know your printer model type and serial number. Refer to the label on

the back of the printer under the toner box for this information. The serial number is also

listed on the menu settings page you can print from the Utilities Menu or from your Inter-

net browser, if you have a MarkNet print server attached to your printer. See page 29 for

more information about printing the menu settings page.