Sharp DC500 FO-DC500 FO-DC525 FO-DC600 Operation Manual - Page 227

10. Troubleshooting Problems and Solutions Network scanner problems Problem Solution The recipient can not open the image data. • Does the recipient have a software program (viewer) that is compatible with the format of the file sent? Try sending the image using a different file format (TIFF or PDF) and/or compression method (uncompressed, G3 or G4). Data sent does not reach the recipient. • Is the image being sent to the correct address? When using a Rapid Key or Speed Dial number, is the correct address (e-mail address or FTP address) stored in the Rapid Key or Speed Dial number? Check the stored address and correct if necessary. • If Scan to E-mail is not successful, check to see if an unsuccessful delivery message was sent to your specified sender's e-mail address. This may provide details on the problem. • To use Scan to Desktop, the Network Scanner Tool must be installed. Scan to E-mail is not successful. • The image might have exceeded the file size limit set by your administrator for e-mail. Reduce the file size (decrease the number of scanned pages, use a lower resolution setting, or use a higher compression level such as G4). Contact your administrator to see if there is a file size limit for email. A long time is required to send an image. • A large file size can greatly increase the amount of time required for transmission. Reduce the file size (decrease the number of scanned pages, use a lower resolution setting, or use a higher compression level such as G4). 225