Canon VIXIA HF G50 Instruction Manual - Page 109

Troubleshooting, Power source, Recording

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Troubleshooting Troubleshooting If you have a problem with your camcorder, refer to this section. Consult a Canon Service Center if the problem persists. Power source The camcorder will not turn on or it turns off by itself. - The battery pack is depleted. Replace or charge the battery pack. - Remove the battery pack and reattach it correctly. Cannot charge the battery pack. - Make sure the camcorder is off so charging can start. - The temperature of the battery pack is outside its operating range (approximately 0 - 40 °C (32 - 104 °F)). Remove the battery pack, warm it or let it cool down, as necessary, and try charging it again. - Charge the battery pack in temperatures between approximately 0 °C and 40 °C (32 °F and 104 °F). - The battery pack is faulty. Replace the battery pack. - The camcorder cannot communicate with the battery pack attached. Battery packs not recommended by Canon for use with this camcorder cannot be charged using this camcorder. - If you are using a battery pack recommended by Canon for use with this camcorder, there may be a problem with the camcorder or battery pack. Consult a Canon Service Center. A noise can be heard from the compact power adapter. - A faint sound can be heard while the compact power adapter is connected to a power outlet. This is not a malfunction. The battery pack becomes depleted extremely quickly even at normal temperatures. - The battery may have reached the end of its battery life. Buy a new battery pack. 109 Recording Pressing the START/STOP button will not start recording. - You cannot record while the camcorder is writing previous recordings onto an SD card (while the ACCESS indicator is on or flashing). Wait until the camcorder has finished. The point where the START/STOP button was pressed does not match the beginning/end of the recording. - There may be a slight interval between pressing the START/STOP button and the actual start/ end of recording. This is not a malfunction. The camcorder will not focus. - Autofocus does not work on the subject. Focus manually (A 54). - The viewfinder is not adjusted. Use the dioptric adjustment lever to make the proper adjustment (A 19). - The lens or Instant AF sensor is dirty. Clean the lens or sensor with a soft lens-cleaning cloth (A 119). Never use tissue paper to clean the lens. Operating the grip zoom rocker has no effect. - The grip zoom rocker is deactivated. Set [Camera Setup] > [Grip Zoom Operation] to [Enable]. Operating the focus/zoom ring has no effect. - The focus/zoom ring is deactivated. Set [Camera Setup] > [Focus/Zoom Ring Operation] to [Enable].

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Troubleshooting
109
Troubleshooting
If you have a problem with your camcorder, refer to this section. Consult a Canon Service Center if the
problem persists.
Power source
The camcorder will not turn on or it turns off by itself.
- The battery pack is depleted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
Cannot charge the battery pack.
- Make sure the camcorder is off so charging can start.
- The temperature of the battery pack is outside its operating range (approximately 0 – 40 °C
(32 – 104 °F)). Remove the battery pack, warm it or let it cool down, as necessary, and try
charging it again.
- Charge the battery pack in temperatures between approximately 0 °C and 40 °C (32 °F and
104 °F).
- The battery pack is faulty. Replace the battery pack.
- The camcorder cannot communicate with the battery pack attached. Battery packs not
recommended by Canon for use with this camcorder cannot be charged using this camcorder.
- If you are using a battery pack recommended by Canon for use with this camcorder, there may
be a problem with the camcorder or battery pack. Consult a Canon Service Center.
A noise can be heard from the compact power adapter.
- A faint sound can be heard while the compact power adapter is connected to a power outlet.
This is not a malfunction.
The battery pack becomes depleted extremely quickly even at normal temperatures.
- The battery may have reached the end of its battery life. Buy a new battery pack.
Recording
Pressing the START/STOP button will not start recording.
- You cannot record while the camcorder is writing previous recordings onto an SD card (while
the ACCESS indicator is on or flashing). Wait until the camcorder has finished.
The point where the START/STOP button was pressed does not match the beginning/end of
the recording.
- There may be a slight interval between pressing the START/STOP button and the actual start/
end of recording. This is not a malfunction.
The camcorder will not focus.
- Autofocus does not work on the subject. Focus manually (
A
54).
- The viewfinder is not adjusted. Use the dioptric adjustment lever to make the proper
adjustment (
A
19).
- The lens or Instant AF sensor is dirty. Clean the lens or sensor with a soft lens-cleaning cloth
(
A
119). Never use tissue paper to clean the lens.
Operating the grip zoom rocker has no effect.
- The grip zoom rocker is deactivated. Set [Camera Setup]
>
[Grip Zoom Operation] to [Enable].
Operating the focus/zoom ring has no effect.
- The focus/zoom ring is deactivated. Set [Camera Setup]
>
[Focus/Zoom Ring Operation] to
[Enable].