Dell PowerConnect J-SRX210 Hardware Guide - Page 171

Contacting Dell, Locating a J-SRX210 Services Gateway Component Serial Number and Agency Labels

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Appendix D: Getting Help Contacting Dell Description of problem and troubleshooting procedures you performed: For customers in the United States, call 800-WWW.DELL (800.999.3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit http://www.support.dell.com. 2. Click your country or region at the bottom of the page. For a full listing of countries and regions, click All. 3. In the Support menu, click All Support. 4. Choose the method of contacting Dell that is convenient for you. Locating a J-SRX210 Services Gateway Component Serial Number and Agency Labels This topic includes the following sections: • Listing the J-SRX210 Services Gateway and Component Details with the CLI on page 155 • J-SRX210 Services Gateway Chassis Serial Number and Agency Labels on page 156 • J-SRX210 Services Gateway Mini-Physical Interface Module Serial Number Label on page 156 Listing the J-SRX210 Services Gateway and Component Details with the CLI Before contacting Dell to request an RMA, you must find the serial number on the J-SRX210 Services Gateway or component. To list all of the J-SRX210 Services Gateway components and their serial numbers, enter the following command-line interface (CLI) command: user@host> show chassis hardware Hardware inventory: Item Version Part number Serial number Description Chassis Dell J-SRX210-lm Routing Engine REV X0 750-021778 000000PS2627 RE-SRX210-LOWMEM FPC 0 FPC PIC 0 3G 2x GE, 6x FE, 1x 155

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Description of problem and troubleshooting procedures you performed:
Contacting Dell
For customers in the United States, call 800-WWW.DELL (800.999.3355).
NOTE:
If you do not have an active Internet connection, you can find contact information
on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability
varies by country and product, and some services may not be available in your area. To
contact Dell for sales, technical support, or customer service issues:
1.
Visit
.
2.
Click your country or region at the bottom of the page. For a full listing of countries
and regions, click
All
.
3.
In the Support menu, click
All Support
.
4.
Choose the method of contacting Dell that is convenient for you.
Locating a J-SRX210 Services Gateway Component Serial Number and Agency Labels
This topic includes the following sections:
•
Listing the J-SRX210 Services Gateway and Component Details with the CLI on page 155
•
J-SRX210 Services Gateway Chassis Serial Number and Agency Labels on page 156
•
J-SRX210 Services Gateway Mini-Physical Interface Module Serial Number
Label on page 156
Listing the J-SRX210 Services Gateway and Component Details with the CLI
Before contacting Dell to request an RMA, you must find the serial number on the J-SRX210
Services Gateway or component.
To list all of the J-SRX210 Services Gateway components and their serial numbers, enter
the following command-line interface (CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item
Version
Part number
Serial number
Description
Chassis
Dell J-SRX210-lm
Routing Engine
REV X0
750-021778
000000PS2627
RE-SRX210-LOWMEM
FPC 0
FPC
PIC 0
2x GE, 6x FE, 1x
3G
155
Appendix D: Getting Help