Dell S2825cdn Users Guide - Page 366
Basic Printer Problems, Display Problems, Printing Problems
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Basic Printer Problems Some printer problems can be easily resolved. If a problem occurs with the printer, check each of the following: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The printer is turned on. • The electrical outlet is not turned off at any switch or breaker. • Other electrical equipment plugged into the outlet is working. • All options are properly installed. If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem. NOTE: • If error messages are displayed on the touch panel or on your computer screen, follow the on-screen instructions to resolve the printer problems. See "Understanding Printer Messages." Display Problems Problem Menu settings changed from the operator panel have no effect. Action Settings in the software program, the print driver, or the printer utilities have precedence over the settings made on the operator panel. Printing Problems NOTE: • If Panel Lock Control is set to Enable, you need to enter the four-digit password to enter the Admin Settings menu. Problem Job did not print or incorrect characters printed. Action Make sure that the top menu appears on the touch panel before you send a job to print. Press the (Home) button to return to the top menu. Make sure that the print media is loaded in the printer. Press the (Home) button to return to the top menu. Verify that the printer is using the correct Page Description Language (PDL). Verify that you are using the correct print driver. Make sure that the correct USB or Ethernet cable is securely connected to the printer. Verify that the correct print media size is selected. If you are using a print spooler, verify that the spooler has not stalled. Check the printer's interface from the Admin Settings. Determine the host interface you are using. Print a Panel Settings page to verify that the current interface settings are correct. 366 | Troubleshooting