Dell S2825cdn Users Guide - Page 371

Problem Action The printout is entirely blank. 1 The toner cartridges may be low or need to be replaced. Check the amount of toner left in each toner cartridge. a Press the (Information) button, and then tap the Supplies tab, or start Dell Printer Configuration Web Tool. See "Dell™ Printer Configuration Web Tool." You can also check the toner level in the following ways. For Windows®: Start Dell Printer Hub or Dell Printer Management Tool, and then click the Overview tab. For OS X and Linux: Start the Status Monitor, and then view the Printer Status window. b Replace the toner cartridges as necessary. If the problem persists, proceed to step 2. 2 If you are using non-Dell brand toner cartridges, enable the Non-Dell Toner option. a Start the Tool Box on Dell Printer Hub or Dell Printer Management Tool, and then click Service Tools on the Printer Maintenance tab. NOTE: • For details about how to start the Tool Box, see "Tool Box." b Make sure that the On check box under Non-Dell Toner is selected. If the problem persists, proceed to step 3. 3 Disable the Toner Saver in the print driver. a On the Others tab, check that Off is selected in the Toner Saver drop-down menu. If the problem persists, proceed to step 4. 4 The print media surface may be uneven. Try changing the Paper Type setting in the print driver. For example, change the plain paper to thick. a On the General tab, change the Paper Type setting. If the problem persists, proceed to step 5. 5 Verify that the correct print media is being used. See "Supported Print Media." If not, use the print media recommended for the printer. If the problem persists, proceed to step 6. 6 Replace the drum cartridges. See "Replacing the Drum Cartridges." a Start the Tool Box on Dell Printer Hub or Dell Printer Management Tool, and then click Reports on the Printer Setting Reports tab. b Click Color Test Page for verification. If the problem persists, contact Dell. Troubleshooting | 371