Dell S2825cdn Users Guide - Page 373

Problem Part or the entire printout is black. Action 1 Make sure that the drum cartridges are installed correctly. See "Installing a Drum Cartridge." If the problem persists, proceed to step 2. 2 Check that Output Color is set to Color in the print driver. a On the Graphics tab, Make sure that Output Color is set to Color. If the problem persists, proceed to step 3. 3 Replace the drum cartridges. See "Replacing the Drum Cartridges." a Start the Tool Box on Dell Printer Hub or Dell Printer Management Tool. NOTE: • For details about how to start the Tool Box, see "Tool Box." b Click Chart Print on the Diagnosis tab. c Click 4 Colors Configuration Chart for verification. If the problem persists, contact Dell. Equally Spaced Colored Dots Problem The printout has equally spaced colored dots Action 1 Locate the cause of the problem using the Pitch Configuration Chart. a Start the Tool Box on Dell Printer Hub or Dell Printer Management Tool, and then click Chart Print on the Diagnosis tab. NOTE: • For details about how to start the Tool Box, see "Tool Box." b Click Pitch Configuration Chart for verification. c Compare the space between the color spots on your output with that on the Pitch Configuration Chart, and then locate the cause of the problem. If the location of the problem is drum cartridge, proceed to step 2. If the cause of the problem is not located, contact Dell. 2 Replace the drum cartridges. See "Replacing the Drum Cartridges." a Start the Tool Box on Dell Printer Hub or Dell Printer Management Tool. b Click Chart Print on the Diagnosis tab. c Click Pitch Configuration Chart for verification. If the problem persists, contact Dell. Troubleshooting | 373