Dell S2825cdn Users Guide - Page 392

Problem Action The optional 550-sheet feeder does Make sure that the optional 550-sheet feeder is correctly installed not work correctly. on the printer. Re-install the feeder. See "Removing the Optional 550-Sheet Feeder," and refer to the installation instruction that comes with the optional 550-sheet feeder. Make sure that the print media is loaded correctly. See "Loading Print Media in Tray1 and the Optional 550-Sheet Feeder." Wi-Fi Direct Problems NOTE: • Wi-Fi Direct is available on Dell H625cdw and Dell H825cdw. Problem Action The mobile device cannot discover The printer may be connected to another mobile device via Wi-Fi the printer. Direct. Disconnect the printer and the mobile device. See "Disconnecting Wi-Fi Direct Network." The printer cannot disconnect from The mobile device may be automatically reconnecting to the the mobile device even when the printer. Reset the passphrase for Wi-Fi Direct and disconnect the procedure in "Disconnecting Wi-Fi mobile device. See "Resetting the Passphrase." Direct Network" has been performed. The network mode of the printer cannot be set to Ad-hoc mode. Make sure that Wi-Fi Direct is set to Disable. Wi-Fi Direct cannot be set to Enable. Make sure that the network mode is set to Infrastructure mode. Make sure that the IP mode is set to a mode other than IPv6. Scanner Driver/Printer Utility Problems Problem Action Unable to retrieve the address book Make sure that the USB or Ethernet cable is connected properly. data from the printer on the Address Make sure that the printer is turned on. Book Editor. Make sure that the scanner driver is installed on your computer. The Address Book Editor retrieves the address book data via the scanner driver when the printer is connected using a USB cable. The TWAIN driver cannot connect to Make sure that the USB or Ethernet cable is connected properly. the printer. If using the network connection, check that IP address of the printer is set correctly. See "Scanning Using the TWAIN Driver." Check if the printer is turned on. If the printer is turned on, restart it by turning off the printer and then on again. If a scan program is running, close the program, restart the program, and then try scanning again. The scanner driver has not been registered on your computer. Install the scanner driver. If the scanner driver is installed, uninstall it and then re-install it again. Other Problems Problem Condensation has occurred inside the printer. Action This usually occurs within several hours after you heat the room in winter. This also occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment. 392 | Troubleshooting