Dell S2825cdn Users Guide - Page 374

Vertical Blanks Problem The printout has vertical blanks. Mottle Action 1 Clean inside the printer by using the cleaning rod. See "Cleaning the LED Print Head." a After the cleaning is completed, press the (Information) button. b Tap the Information tab Report / List Color Test Page for verification. If the problem persists, proceed to step 2. 2 Check if the light path is not covered. a Remove the drum cartridges, and then keep them in the dark place. See "Replacing the Drum Cartridges." b Check the light path, and then remove the shielding. c Re-install the drum cartridges. See "Installing a Drum Cartridge." d Start the Tool Box on Dell Printer Hub or Dell Printer Management Tool, and then click Chart Print on the Diagnosis tab. NOTE: • For details about how to start the Tool Box, see "Tool Box." e Click Pitch Configuration Chart for verification. If the problem persists, proceed to step 3. 3 Replace the drum cartridges. See "Replacing the Drum Cartridges." a Start the Tool Box on Dell Printer Hub or Dell Printer Management Tool, and then click Reports on the Printer Setting Reports tab. b Click Color Test Page for verification. If the problem persists, contact Dell. ABC DEF Problem The printout is mottled. Action 1 Verity that the correct print media is being used. See "Supported Print Media." If not, use the print media recommended for the printer. If the problem persists, proceed to step 2. 374 | Troubleshooting