Dell S2825cdn Users Guide - Page 388
Scanning Problems
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Problem Action An error often occurs during a fax transmission or reception. Reduce the modem speed. Press the (Information) button and tap the Tools tab Admin Settings Fax Settings Transmission Defaults Modem Speed. The printer receive faxes, but it does Check the toner level. not print. Make sure that there is paper in the paper tray. Make sure that Received Fax Forward is set to Off. Make sure that the printer is in the secure receiving mode. If this mode is turned on, enter the correct password or turn off this mode to print faxes in memory. Scanning Problems Problem The scanner does not work. The printer scans very slowly. Action Make sure that you place the document to be scanned facing down on the document glass, or facing up in the DADF. There may not be enough available memory to hold the document you want to scan. Lower the scan resolution rate and then try scanning again. Make sure that the USB or Ethernet cable is connected properly. Make sure that the USB or Ethernet cable is not defective. Switch the cable with a known good cable. If necessary, replace the cable. If using the network TWAIN or Windows® Image Acquisition (WIA) driver, check that the Ethernet cable is connected properly and the IP address of the printer is set correctly. See "Verifying the IP Settings." Make sure that the scanner is configured correctly. Check the program you want to use to make certain that the scanner job is being sent to the correct port. Make sure that the scanner sharing feature of a Macintosh is disabled before you scan documents via an ICA compatible program such as Image Capture. The printer does not support the scanner sharing feature of Mac OS X. Select a printer which is directly connected to the computer via USB or wired/wireless LAN and scan documents. Graphics are scanned more slowly than text when using the Scan to Email or Scan to Network Folder feature. Communication speed becomes slow in scan mode because of the large amount of memory required to analyze and reproduce the scanned data. Scanning images at a high resolution takes more time than scanning at a low resolution. 388 | Troubleshooting