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Print Quality Problems

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Problem Action Print media misfeeds or multiple feeds occur. Make sure that the print media you are using meets the specifications for the printer. See "Supported Print Media." Fan the print media before loading it. Make sure that the print media is loaded correctly. Make sure that the width and length guides of the print media sources are adjusted correctly. Make sure that tray1, the optional 550-sheet feeder (tray2), or the Multipurpose Feeder (MPF) unit is securely inserted. Do not overload tray1, the optional 550-sheet feeder, or the MPF. Do not force print media into the MPF when you load it; otherwise, it may skew or buckle. Make sure that the print media is not curled. Make sure that the recommended print side is facing up. See "Loading Print Media in Tray1 and the Optional 550-Sheet Feeder." Turn the print media over or around and print again to see if feeding improves. Do not mix print media types. Do not mix reams of print media. Remove the top and bottom curled sheets of a ream before loading the print media. Load print media only when tray1, the optional 550-sheet feeder, or the MPF is empty. Wipe the retard rollers in tray1, the optional 550-sheet feeder, or the MPF with a cloth moistened with water. The envelope is creased after printed. Make sure that the envelope is loaded in the MPF as instructed in "Loading Envelopes in the MPF." Page breaks in unexpected places. Increase the value for Time-Out using the operator panel, Tool Box, or Dell Printer Configuration Web Tool. Print media does not stack neatly in Turn the print media stack over in tray1 or the MPF. the output tray. Printing takes time when printing from Dell Document Hub.* Set Print Mode to >High Speed in the printer menu. See "Print Mode." Cannot print from tray1 or the Load the print media into the MPF. optional 550-sheet feeder because the print media in tray1 or the optional 550-sheet feeder is curled. * Dell Document Hub is available on Dell H625cdw and Dell H825cdw. Print Quality Problems NOTE: • Some of the following procedures that use the Tool Box on Dell Printer Hub and Dell Printer Management Tool can be performed using the operator panel or Dell Printer Configuration Web Tool. See "Tool Box," "Understanding the System Menus," and "Dell™ Printer Configuration Web Tool." Troubleshooting | 367

Section	Page
Notes, Cautions, and Warnings	2
Contents	6
1 Before Beginning	13
About This Guide	14
Conventions	14
Finding Information	15
Product Features	16
Printer Overview	19
Front and Rear View	19
Duplex Automatic Document Feeder (DADF)	21
Operator Panel	21
Optional Accessory	23
Graphic Symbols on the Printer and Their Meanings	24
2 Setting Up the Printer	25
Overview of the Printer Setup	26
Preparing to Set Up the Printer	27
Space Requirements	27
Securing the Printer	27
Connecting Your Printer to a Telephone Line	28
Connecting the Printer to the Wall Jack	28
Connecting the Printer to a Modem	29
Connecting a Telephone or Answering Machine	29
Turning On/Off the Printer	31
Turning On the Printer	31
Turning Off the Printer	32
Setting Initial Settings on the Operator Panel	32
Connecting Your Printer to a Computer	38
Overview	38
Connecting to a Wireless Network	39
Connecting to a Wired (Ethernet) Network	44
Connecting to a Computer With USB	45
Installing the Software for Windows® Computers	46
Installing the Software for Macintosh Computers	53
Connecting Your Printer to Mobile Devices	56
Wi-Fi Direct	56
Dell Document Hub	59
AirPrint	59
Google Cloud Print	60
Mopria Print Service	64
Installing Printer Drivers on Linux Computers (CUPS)	65
Operation on Red Hat Enterprise Linux 6 Desktop	65
Operation on SUSE Linux Enterprise Desktop 11	67
Operation on Ubuntu 12.04 LTS	70
Setting the IP Address	73
Assigning an IP Address	73
Verifying the IP Settings	75
3 Using Your Printer	76
Using the Operator Panel	77
About the Home Screen	77
Basic Operations on the Touch Panel	78
Moving, Adding or Deleting Tiles	79
Using the Keyboard Displayed on the Touch Panel	80
Changing the Language	81
Panel Lock	81
Setting the Power Saver Timer	82
About the Concurrent Jobs Feature	82
Understanding the System Menus	83
Report / List	83
Wi-Fi \| WPS	85
Paired Device	85
Admin Settings	85
Default Settings	114
Tray Management	115
Language Settings	117
Resetting Defaults	117
Understanding the Job Menus	119
Print	119
Copy	120
ID Copy	123
Multiple-Up Copy	123
Scan to Email	124
Scan to Network Folder	124
Scan to USB	124
Scan to Computer	124
Fax	127
Print PDF/TIFF	128
Print JPEG	128
Dell Document Hub	130
SharePoint	133
Add App	134
Dell™ Printer Configuration Web Tool	135
Preparing to Use Dell Printer Configuration Web Tool	135
Starting Dell Printer Configuration Web Tool	136
Page Display Format	136
Changing the Settings of the Menu Items	138
Print Media Guidelines	188
Supported Print Media	188
Supported Paper Weight	191
Unacceptable Print Media	191
Recommended Print Media	191
Print Media Storage Guidelines	193
Loading Print Media	194
Before Loading	194
Loading Print Media in Tray1 and the Optional 550-Sheet Feeder	194
Loading Print Media in the Multipurpose Feeder (MPF)	199
Loading Letterhead, Pre-Printed, and Pre-Punched Paper	204
Linking Trays	204
Loading Documents	205
Before Loading Documents in the DADF	205
Loading a Document in the Duplex Automatic Document Feeder (DADF)	206
Loading a Document on the Document Glass	206
4 Printing, Copying, Scanning, Faxing, and Dell Document Hub	208
Printing	209
Sending a Job to Print	209
Canceling a Print Job	209
Duplex Printing	210
Using Stored Print	212
Printing From USB Flash Drive	215
Printer Settings	216
Copying	218
Making Copies From the Document Glass	218
Making Copies From the DADF	218
Using the ID Copy	219
Changing the Default Copy Settings	219
Scanning	221
Scanning Overview	221
Scanning to a Computer With a USB Connection	222
Scanning to a Computer With a Network Connection	222
Scanning From a Computer Using Web Services on Devices (WSD)	225
Scanning Using the TWAIN Driver	225
Scanning Using the Windows® Image Acquisition (WIA) Driver	226
Scanning Using Wi-Fi Direct	227
Scanning to a Computer or Server With SMB/FTP	228
Scanning to a USB Flash Drive	238
Sending a Scanned Data via E-Mail	239
Managing the Scanner	244
Changing the Default Scan Setting	246
Faxing	247
Initial Settings	247
Changing the Fax Settings	248
Sending a Fax	248
Sending a Delayed Fax	250
Sending a Fax Directly From a Computer	251
Automatic Dialing	255
Phone Book	258
Receiving a Fax	259
Reports Related to Fax	262
Changing the Default Fax Setting	262
Dell Document Hub	263
Registering the User and Signing In to Dell Document Hub	263
Searching for and Printing Files	265
Browsing and Printing Files	266
Scanning	267
Scanning the Document Using Optical Character Recognition (OCR)	269
Sending the Scanned Data to Yourself via E-Mail	270
Sending a Scanned Data of a Business Card to Yourself via E-Mail	271
Printing and Scanning Directly From SharePoint®	272
Registering the SharePoint® Server	272
Signing In to the SharePoint® Server	273
Browsing and Printing Files	273
Scanning	274
5 Know Your Printer	276
Understanding the Software of Your Printer	277
Overview	277
Using the Status Monitor Widget for Macintosh	280
Using the Status Monitor Console for Linux	284
Software Update	290
User Authentication	291
Creating and Editing the User Accounts	291
Logging In to the User Account	293
Multiple Desktop - Tile Customization	295
Adding a New Tile	295
Using the Address Book and Phone Book	297
Types of Address Books	297
Adding and Editing Entries to the Address Books	297
Using Operator Panel of the Printer	298
Using Address Book Editor	298
Using Dell Printer Configuration Web Tool	299
Using the Server Address Book and Server Phone Book	299
Using Digital Certificates	304
Managing Certificates	304
Setting the Features	308
Understanding Printer Messages	313
Status Codes	313
Error Messages	320
Specifications	323
Operating System Compatibility	323
Power Supply	323
Dimensions	324
Weight	324
Memory	324
Page Description Language (PDL)/Emulation, Operating System, and Interface	324
Environment	325
Cables	325
Print Specifications	326
Copy Specifications	326
Scanner Specifications	327
Fax Specifications	327
Wireless Connection Specifications	328
6 Maintaining Your Printer	329
Maintaining Your Printer	330
Checking the Status of Supplies	330
Conserving Supplies	330
Ordering Supplies	331
Storing Print Media	331
Storing Consumables	332
Replacing the Toner Cartridges	332
Replacing the Drum Cartridges	334
Replacing the Waste Toner Box	340
Cleaning Inside the Printer	342
Cleaning the Scanner	347
Cleaning the DADF Feed Rollers	349
Moving the Printer	349
Removing Options	351
7 Troubleshooting	353
Troubleshooting	354
Clearing Jams	354
Basic Printer Problems	366
Display Problems	366
Printing Problems	366
Print Quality Problems	367
Jam/Alignment Problems	381
Noise	385
Copy Problems	386
Fax Problems	386
Scanning Problems	388
Digital Certificate Problems	390
Wireless Problems	391
Problems With Installed Optional 550-sheet feeder	391
Wi-Fi Direct Problems	392
Scanner Driver/Printer Utility Problems	392
Other Problems	392
Contacting Service	393
Appendix	394
Appendix	395
Dell™ Technical Support Policy	395
Warranty and Return Policy	395
Contacting Dell	395
New Zealand PTC200 Warnings	396

Match case Limit results 1 per page

Troubleshooting

367

Dell Document Hub is available on Dell H625cdw and Dell H825cdw.

Print Quality Problems

NOTE:

•

Some of the following procedures that use the Tool Box on Dell Printer Hub and Dell Printer

Management Tool can be performed using the operator panel or Dell Printer Configuration Web

Tool. See "Tool Box," "Understanding the System Menus," and "Dell™ Printer Configuration Web

Tool."

Print media misfeeds or multiple

feeds occur.

Make sure that the print media you are using meets the

specifications for the printer. See "Supported Print Media."

Fan the print media before loading it.

Make sure that the print media is loaded correctly.

Make sure that the width and length guides of the print media

sources are adjusted correctly.

Make sure that tray1, the optional 550-sheet feeder (tray2), or the

Multipurpose Feeder (MPF) unit is securely inserted.

Do not overload tray1, the optional 550-sheet feeder, or the MPF.

Do not force print media into the MPF when you load it; otherwise,

it may skew or buckle.

Make sure that the print media is not curled.

Make sure that the recommended print side is facing up. See

"Loading Print Media in Tray1 and the Optional 550-Sheet Feeder."

Turn the print media over or around and print again to see if feeding

improves.

Do not mix print media types.

Do not mix reams of print media.

Remove the top and bottom curled sheets of a ream before loading

the print media.

Load print media only when tray1, the optional 550-sheet feeder, or

the MPF is empty.

Wipe the retard rollers in tray1, the optional 550-sheet feeder, or the

MPF with a cloth moistened with water.

The envelope is creased after

printed.

Make sure that the envelope is loaded in the MPF as instructed in

"Loading Envelopes in the MPF."

Page breaks in unexpected places.

Increase the value for

Time-Out

using the operator panel, Tool Box,

or Dell Printer Configuration Web Tool.

Print media does not stack neatly in

the output tray.

Turn the print media stack over in tray1 or the MPF.

Printing takes time when printing

from Dell Document Hub.

Set

Print Mode

>High Speed

in the printer menu. See "Print

Mode."

Cannot print from tray1 or the

optional 550-sheet feeder because

the print media in tray1 or the

optional 550-sheet feeder is curled.

Load the print media into the MPF.

Problem

Action