Home » Dell Manuals » Printers » Dell S2825cdn » Manual Viewer

Dell S2825cdn Users Guide - Page 369

Smearing Toner/Loose Toner, Information, Reports, Printer Setting Reports, Color Test Problem

Add to My Manuals
Save this manual to your list of manuals

Page 369 highlights

Problem Action 7 Stir the developer in the drum cartridge. a Press the (Information) button, and then tap the Tools tab Admin Settings Maintenance Clean Developer and Transfer Unit Start. b Print a Color Test Page from Report / List. If the problem persists, proceed to step 8. 8 Clean the toner in the drum cartridge. a Press the (Information) button, and then tap the Tools tab Admin Settings Maintenance Toner Refresh. b Select the desired color, and then tap Start. NOTE: • The Toner Refresh feature uses the toner, and shorten the life of the toner cartridge and the drum cartridge. c Print a Color Test Page from Report / List. If the problem persists, proceed to step 9. 9 Replace the drum cartridges. See "Replacing the Drum Cartridges." a Start the Tool Box on Dell Printer Hub or Dell Printer Management Tool, and then click Reports on the Printer Setting Reports tab. b Click Color Test Page for verification. If the problem persists, contact Dell. Smearing Toner/Loose Toner Problem Action Toner smears or toner comes 1 off. The print media surface may be uneven. Try changing the Paper Type setting in the print driver. For example, change the plain paper to thick. a On the General tab, change the Paper Type setting. If the problem persists, proceed to step 2. 2 Verify that the correct print media is being used. See "Supported Print Media." If not, use the print media recommended for the printer. If the problem persists, proceed to step 3. 3 Replace the drum cartridges. See "Replacing the Drum Cartridges." a Print a test page for verification. If the problem persists, proceed to step 4. 4 Stir the developer in the drum cartridge. a Press the (Information) button, and then tap the Tools tab Admin Settings Maintenance Clean Developer and Transfer Unit Start. b Print a Color Test Page from Report / List. If the problem persists, contact Dell. Troubleshooting | 369

Section	Page
Notes, Cautions, and Warnings	2
Contents	6
1 Before Beginning	13
About This Guide	14
Conventions	14
Finding Information	15
Product Features	16
Printer Overview	19
Front and Rear View	19
Duplex Automatic Document Feeder (DADF)	21
Operator Panel	21
Optional Accessory	23
Graphic Symbols on the Printer and Their Meanings	24
2 Setting Up the Printer	25
Overview of the Printer Setup	26
Preparing to Set Up the Printer	27
Space Requirements	27
Securing the Printer	27
Connecting Your Printer to a Telephone Line	28
Connecting the Printer to the Wall Jack	28
Connecting the Printer to a Modem	29
Connecting a Telephone or Answering Machine	29
Turning On/Off the Printer	31
Turning On the Printer	31
Turning Off the Printer	32
Setting Initial Settings on the Operator Panel	32
Connecting Your Printer to a Computer	38
Overview	38
Connecting to a Wireless Network	39
Connecting to a Wired (Ethernet) Network	44
Connecting to a Computer With USB	45
Installing the Software for Windows® Computers	46
Installing the Software for Macintosh Computers	53
Connecting Your Printer to Mobile Devices	56
Wi-Fi Direct	56
Dell Document Hub	59
AirPrint	59
Google Cloud Print	60
Mopria Print Service	64
Installing Printer Drivers on Linux Computers (CUPS)	65
Operation on Red Hat Enterprise Linux 6 Desktop	65
Operation on SUSE Linux Enterprise Desktop 11	67
Operation on Ubuntu 12.04 LTS	70
Setting the IP Address	73
Assigning an IP Address	73
Verifying the IP Settings	75
3 Using Your Printer	76
Using the Operator Panel	77
About the Home Screen	77
Basic Operations on the Touch Panel	78
Moving, Adding or Deleting Tiles	79
Using the Keyboard Displayed on the Touch Panel	80
Changing the Language	81
Panel Lock	81
Setting the Power Saver Timer	82
About the Concurrent Jobs Feature	82
Understanding the System Menus	83
Report / List	83
Wi-Fi \| WPS	85
Paired Device	85
Admin Settings	85
Default Settings	114
Tray Management	115
Language Settings	117
Resetting Defaults	117
Understanding the Job Menus	119
Print	119
Copy	120
ID Copy	123
Multiple-Up Copy	123
Scan to Email	124
Scan to Network Folder	124
Scan to USB	124
Scan to Computer	124
Fax	127
Print PDF/TIFF	128
Print JPEG	128
Dell Document Hub	130
SharePoint	133
Add App	134
Dell™ Printer Configuration Web Tool	135
Preparing to Use Dell Printer Configuration Web Tool	135
Starting Dell Printer Configuration Web Tool	136
Page Display Format	136
Changing the Settings of the Menu Items	138
Print Media Guidelines	188
Supported Print Media	188
Supported Paper Weight	191
Unacceptable Print Media	191
Recommended Print Media	191
Print Media Storage Guidelines	193
Loading Print Media	194
Before Loading	194
Loading Print Media in Tray1 and the Optional 550-Sheet Feeder	194
Loading Print Media in the Multipurpose Feeder (MPF)	199
Loading Letterhead, Pre-Printed, and Pre-Punched Paper	204
Linking Trays	204
Loading Documents	205
Before Loading Documents in the DADF	205
Loading a Document in the Duplex Automatic Document Feeder (DADF)	206
Loading a Document on the Document Glass	206
4 Printing, Copying, Scanning, Faxing, and Dell Document Hub	208
Printing	209
Sending a Job to Print	209
Canceling a Print Job	209
Duplex Printing	210
Using Stored Print	212
Printing From USB Flash Drive	215
Printer Settings	216
Copying	218
Making Copies From the Document Glass	218
Making Copies From the DADF	218
Using the ID Copy	219
Changing the Default Copy Settings	219
Scanning	221
Scanning Overview	221
Scanning to a Computer With a USB Connection	222
Scanning to a Computer With a Network Connection	222
Scanning From a Computer Using Web Services on Devices (WSD)	225
Scanning Using the TWAIN Driver	225
Scanning Using the Windows® Image Acquisition (WIA) Driver	226
Scanning Using Wi-Fi Direct	227
Scanning to a Computer or Server With SMB/FTP	228
Scanning to a USB Flash Drive	238
Sending a Scanned Data via E-Mail	239
Managing the Scanner	244
Changing the Default Scan Setting	246
Faxing	247
Initial Settings	247
Changing the Fax Settings	248
Sending a Fax	248
Sending a Delayed Fax	250
Sending a Fax Directly From a Computer	251
Automatic Dialing	255
Phone Book	258
Receiving a Fax	259
Reports Related to Fax	262
Changing the Default Fax Setting	262
Dell Document Hub	263
Registering the User and Signing In to Dell Document Hub	263
Searching for and Printing Files	265
Browsing and Printing Files	266
Scanning	267
Scanning the Document Using Optical Character Recognition (OCR)	269
Sending the Scanned Data to Yourself via E-Mail	270
Sending a Scanned Data of a Business Card to Yourself via E-Mail	271
Printing and Scanning Directly From SharePoint®	272
Registering the SharePoint® Server	272
Signing In to the SharePoint® Server	273
Browsing and Printing Files	273
Scanning	274
5 Know Your Printer	276
Understanding the Software of Your Printer	277
Overview	277
Using the Status Monitor Widget for Macintosh	280
Using the Status Monitor Console for Linux	284
Software Update	290
User Authentication	291
Creating and Editing the User Accounts	291
Logging In to the User Account	293
Multiple Desktop - Tile Customization	295
Adding a New Tile	295
Using the Address Book and Phone Book	297
Types of Address Books	297
Adding and Editing Entries to the Address Books	297
Using Operator Panel of the Printer	298
Using Address Book Editor	298
Using Dell Printer Configuration Web Tool	299
Using the Server Address Book and Server Phone Book	299
Using Digital Certificates	304
Managing Certificates	304
Setting the Features	308
Understanding Printer Messages	313
Status Codes	313
Error Messages	320
Specifications	323
Operating System Compatibility	323
Power Supply	323
Dimensions	324
Weight	324
Memory	324
Page Description Language (PDL)/Emulation, Operating System, and Interface	324
Environment	325
Cables	325
Print Specifications	326
Copy Specifications	326
Scanner Specifications	327
Fax Specifications	327
Wireless Connection Specifications	328
6 Maintaining Your Printer	329
Maintaining Your Printer	330
Checking the Status of Supplies	330
Conserving Supplies	330
Ordering Supplies	331
Storing Print Media	331
Storing Consumables	332
Replacing the Toner Cartridges	332
Replacing the Drum Cartridges	334
Replacing the Waste Toner Box	340
Cleaning Inside the Printer	342
Cleaning the Scanner	347
Cleaning the DADF Feed Rollers	349
Moving the Printer	349
Removing Options	351
7 Troubleshooting	353
Troubleshooting	354
Clearing Jams	354
Basic Printer Problems	366
Display Problems	366
Printing Problems	366
Print Quality Problems	367
Jam/Alignment Problems	381
Noise	385
Copy Problems	386
Fax Problems	386
Scanning Problems	388
Digital Certificate Problems	390
Wireless Problems	391
Problems With Installed Optional 550-sheet feeder	391
Wi-Fi Direct Problems	392
Scanner Driver/Printer Utility Problems	392
Other Problems	392
Contacting Service	393
Appendix	394
Appendix	395
Dell™ Technical Support Policy	395
Warranty and Return Policy	395
Contacting Dell	395
New Zealand PTC200 Warnings	396

Match case Limit results 1 per page

Troubleshooting

369

Smearing Toner/Loose Toner

Stir the developer in the drum cartridge.

Press the

(

Information

) button, and then tap the

Tools

tab

Admin Settings

Maintenance

Clean Developer

and Transfer Unit

Start

Print a Color Test Page from

Report / List

If the problem persists, proceed to step 8.

Clean the toner in the drum cartridge.

Press the

(

Information

) button, and then tap the

Tools

tab

Admin Settings

Maintenance

Toner Refresh

Select the desired color, and then tap

Start

NOTE:

•

The Toner Refresh feature uses the toner, and shorten

the life of the toner cartridge and the drum cartridge.

Print a Color Test Page from

Report / List

If the problem persists, proceed to step 9.

Replace the drum cartridges. See "Replacing the Drum Cartridges."

Start the Tool Box on Dell Printer Hub or Dell Printer Management

Tool, and then click

Reports

on the

Printer Setting Reports

tab.

Click

Color Test Page

for verification.

If the problem persists, contact Dell.

Problem

Action

Toner smears or toner comes

off.

The print media surface may be uneven. Try changing the

Paper Type

setting in the print driver. For example, change the plain paper to

thick.

On the

General

tab, change the

Paper Type

setting.

If the problem persists, proceed to step 2.

Verify that the correct print media is being used. See "Supported Print

Media." If not, use the print media recommended for the printer.

If the problem persists, proceed to step 3.

Replace the drum cartridges. See "Replacing the Drum Cartridges."

Print a test page for verification.

If the problem persists, proceed to step 4.

Stir the developer in the drum cartridge.

Press the

(

Information

) button, and then tap the

Tools

tab

Admin Settings

Maintenance

Clean Developer

and Transfer Unit

Start

Print a Color Test Page from

Report / List

If the problem persists, contact Dell.

Problem

Action