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HP 4600 HP color LaserJet 4600 Series - User Guide - Page 176

Common causes of paper jams, Cause, Solution

UPC - 808736060875

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Common causes of paper jams The following table lists common causes of paper jams and suggested solutions for resolving them. Cause Print media does not meet HPrecommended media specifications. A supply item is installed incorrectly, causing repeated jams. You are reloading paper that has already passed through a printer or copier. An input tray is loaded incorrectly. Print media is skewed. Print media is binding or sticking together. Print media is removed before it settles into the output bin. When duplexing, the print media is removed before the second side of the document is printed. Print media is in poor condition. Print media is not picked up by the internal rollers from Tray 2 or Tray 3. Print media has rough or jagged edges. Print media is perforated or embossed. Solution Use only media that meets HP specifications. See Supported media weights and sizes. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed. Do not use media that has been previously printed on or copied. Remove any excess media from the input tray. Press media down in the input tray so it fits below the tabs, and within the media width guides. See Configuring input trays. Input tray guides are not adjusted correctly. Adjust input tray guides so they hold media firmly in place without bending it. If media heavier than 105 g/m2 (28 lb) is loaded into Tray 2 or Tray 3, the media might skew. Remove media, flex it, rotate it 180 degrees, or flip it over. Reload media into the input tray. Do not fan media. Reset the printer. Wait until the page completely settles in the output bin before removing it. Reset the printer and print the document again. Wait until the page completely settles in the output bin before removing it. Replace the print media. Remove the top sheet of media. If the media is heavier than 105 g/m2 (28 lb), it may not be picked from the tray. Replace the media. This media does not separate easily. You might need to feed single sheets from Tray 1. 162 ENWW

Section	Page
Contents	9
Printer basics	15
Quick access to printer information	17
World Wide Web links	17
User guide links	17
Where to look for more information	18
Setting up the printer	18
Using the printer	19
Printer configurations	20
HP Color LaserJet 4600	20
HP Color LaserJet 4600n (Europe only)	20
HP Color LaserJet 4600dn	20
HP Color LaserJet 4600dtn	20
HP Color LaserJet 4600hdn	21
Printer features	22
Factors affecting printer performance	24
Walk around	25
Control panel overview	27
Introduction	27
Display	28
Accessing the control panel from a computer	28
Control panel buttons	29
Interpreting control panel indicator lights	30
Control panel menus	31
Overview	31
Getting started basics	31
Menu hierarchy	32
Retrieve job menu	32
Information menu	33
Paper handling menu	33
Configure device menu	34
Diagnostics menu	35
Retrieve job menu	36
Information menu	37
Paper handling menu	38
Configure device menu	39
Printing menu	39
Print quality menu	40
System setup menu	41
I/O menu	43
Resets menu	44
Diagnostics menu	45
Changing printer control panel configuration settings	46
Job storage limit	46
Job held timeout	47
Tray behavior options: use requested tray and manually feed	47
PowerSave Time	48
Personality	50
Clearable warnings	50
Auto continue	51
Supplies low	51
Jam recovery	52
Language	53
Using the printer control panel in sharedenvironments	54
Printer drivers	55
Printer software	56
Software for networks	57
HP Web Jetadmin	57
UNIX	58
Embedded Web server	59
Features	59
Other components and utilities	60
Network configuration	61
Configuring Novell NetWare frame type parameters	61
Configuring TCP/IP parameters	62
Disabling network protocols (optional)	65
To disable IPX/SPX	65
To disable DLC/LLC	66
Parallel configuration	67
Enhanced I/O (EIO) configuration	68
HP Jetdirect print servers	68
Available enhanced I/O interfaces	69
NetWare networks	69
Windows and Windows NT networks	69
AppleTalk networks	70
LocalTalk configuration	70
LocalTalk network configuration	70
UNIX/Linux networks	70
Supplies and accessories	71
Ordering directly through the embedded Web server (for printers with network connections)	71
Ordering directly through the printer software (for printers directly connected to a computer)	71
Printing tasks	75
Controlling print jobs	77
Print setting priorities	78
Selecting print media	79
Media to avoid	79
Media that may damage the printer	80
Configuring input trays	81
Configuring Tray 1 media type	81
Configuring Tray 1 media size	81
Tray 2 and Tray 3 media type	82
Tray 2 and Tray 3 media size	82
Tray 2 or Tray 3 custom media	82
Printing from Tray 1 (multipurpose tray)	84
Printing envelopes from Tray 1	84
Printing from Tray 2 and Tray 3	86
Loading standard-sized media into Tray 2 and Tray 3	86
Loading custom-sized media into Tray 2 and Tray 3	88
Printing on special media	89
Transparencies	89
Glossy paper	89
Colored paper	90
Envelopes	90
Labels	91
Heavy paper	91
Preprinted forms and letterhead	92
Recycled paper	92
2-sided (duplex) printing	93
Control panel settings for 2-sided printing	93
Options for binding 2-sided printing jobs	95
Manual 2-sided printing	96
Special printing situations	97
Printing a different first page	97
Printing on custom-size media	97
Stopping a print request	98
Job retention features	99
Storing a print job	99
Quick copying a job	99
Proofing and holding a job	99
Private jobs	102
Printing with the optional HP Fast InfraRed Receiver	104
Setting up to print with Windows 95, 98, 2000, NT, ME, and XP	104
Setting up to print with Macintosh computers	105
Printing a job	106
Interrupting and resuming printing	106
Managing memory	107
Managing the printer	109
Printer information pages	111
Menu map	111
Configuration page	112
Supplies status page	112
Usage page	113
Demo	113
File directory	113
PCL or PS font list	114
Event log	114
Print quality troubleshooting pages	115
Using the embedded Web server	116
To access the embedded Web server	116
Information tab	117
Using PrinterStatus and Alerts	120
Color	123
Using color	125
HP ImageREt 2400	125
Paper selection	125
Color options	125
sRGB	126
Managing color	127
Print in Grayscale	127
Automatic or manual color adjustment	127
Matching colors	130
PANTONE®* color matching	130
Swatch book color matching	130
Maintenance	133
Managing the print cartridge	135
HP print cartridges	135
Non-HP print cartridges	135
Print cartridge authentication	135
Print cartridge storage	136
Print cartridge life expectancy	136
Checking the print cartridge life	136
Changing print cartridges	138
Replacing supplies	140
Locating supplies	140
Supply replacement guidelines	140
Making room around the printer for replacing supplies	141
Approximate replacement intervals forsupplies	142
Configuring alerts	143
Problemsolving	145
Basic troubleshooting checklist	147
Control panel messages	148
Status messages	148
Warning messages	148
Error messages	148
Critical error messages	148
Paper jams	174
Paper jam recovery	175
Common causes of paper jams	176
Clearing jams	178
Jam in Tray 1, Tray 2, or Tray 3	178
Jams in the top cover	180
Jam in paper input path or paper path	183
Jam in duplex path	184
Media-handling problems	186
Printer response problems	191
Printer control panel problems	194
Color printing problems	195
Incorrect printer output	197
Guidelines for printing with different fonts	198
Software application problems	199
Print quality troubleshooting	200
Print quality problems associated with media	200
Overhead transparency defects	200
Print quality problems associated with the environment	201
Print quality problems associated with jams	201
Print quality troubleshooting pages	202
Service and support	203
Hewlett-Packard limited warranty statement	203
Limited warranty for print cartridge life	205
Transfer unit and fuser warranty	206
HP maintenance agreements	207
On-site service agreements	207
Specifications and regulatory information	209
Printer specifications	209
Physical dimensions	209
Electrical specifications	209
Operating environment specifications	210
Acoustic emissions	210
FCC regulations	211
Environmental product stewardship program	212
Protecting the environment	212
Declaration of Conformity	215
Safety statements	216
Laser safety	216
Canadian DOC regulations	216
EMI statement (Korea)	216
VCCI statement (Japan)	217
Laser Statement for Finland	217
Luokan 1 laserlaite	217
Print media specifications	219
Supported media weights and sizes	219
Working with memory and print server cards	225
Printer memory	225
Installing memory and font DIMMs	227
To install memory and font DIMMs	227
Enabling memory	230
Enabling the language font DIMM	230
Checking DIMM installation	231
Installing an HP Jetdirect print server card	232
To install an HP Jetdirect print server card	232
Glossary	235

Match case Limit results 1 per page

162

ENWW

Common causes of paper jams

The following table lists common causes of paper jams and