HP 750c HP DesignJet 700 user guide - Page 189

TROUBLE- 9 SHOOTING Troubleshooting Getting Help Getting Help Hewlett-Packard has support services available to help you in case you have a problem with your plotter. For a list of the support services available, refer to the Hewlett-Packard Support Services booklet shipped with this plotter. What to Do Before You Call 1 Review the troubleshooting suggestions: in this chapter, in the relevant driver documentation supplied with this plotter (for users of AutoCAD and Microsoft Windows applications), in any relevant Software Application Note supplied with this plotter. 2 Plot the sample plot as explained on page 1-24. If the sample plot works and does not display the problems you have found with your own plots, then the problem is probably not with your plotter. 3 If the problem appears to be related to your software application, first contact your software vendor. 4 If you still have difficulty, refer to the HP Support Services booklet shipped with this plotter. This document contains a comprehensive list of various support services available to help solve plotter problems. 5 If you do call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly: The plotter you are using. The computer you are using. Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers). The cable you are using (by part number) and where you purchased it. The type of interface used on your plotter (RS-232-C, parallel, or modular). The software name and version you are currently using. If a Repair Is Needed Contact the Hewlett-Packard dealer or HP Sales and Support Office nearest to you for complete service information. 9-25