HP 750c HP DesignJet 755CM Printer User's Guide - C3198-60051 - Page 181

TROUBLE- 9 SHOOTING Troubleshooting Getting Help Getting Help Hewlett-Packard has support services available to help you in case you have a problem with your printer. For a list of the support services available, refer to the Hewlett-Packard Support Services booklet shipped with this printer. What to Do Before You Call 1 Review the troubleshooting suggestions: in this chapter, in the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows and AutoCAD applications), in any relevant Software Application Note supplied with this printer. 2 Print the demo as explained on page 1-21. If the demos work and do not display the problems you have found with your own prints, then the problem is probably not with your printer. 3 If the problem appears to be related to your software application, first contact your software vendor. 4 If you still have difficulty, refer to the HP Support Services booklet shipped with this printer. This document contains a comprehensive list of various support services available to help solve printer problems. 5 If you do call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly: The printer you are using. The computer you are using. Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers). The cable you are using (by part number) and where you purchased it. The type of interface used on your printer (RS-232-C, parallel, or modular). The software name and version you are currently using. If a Repair Is Needed Contact the Hewlett-Packard dealer or HP Sales and Support Office nearest to where you purchased the printer for complete service information. 9-25