HP Designjet 10000s HP Designjet 10000 Series - User's Guide - Page 244

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The problem is... (checklist) Before deciding that there is a serious problem with the printer, check the following items. Symptom Items to be checked Corrective measures No power Power cable connection Check that the power cable is correctly plugged into the power outlet. Power supply to the outlet Supply power to the power outlet. Power switch on/off Turn on the power switch (Refer to Turn the power on/off). The media guide is not heated even when Printer status the heater is turned ON. The media guide is heated during printing. Be sure the media guide is heated by printing the test pattern. Heater front panel Turn on the heater (FRONT, PRINT, or REAR) check that the media guide is heated by printing the test pattern. The printer fails to start or operate correctly ERROR LED and message on the front Refer to: The problem is... An error panel message. Cannot print USB cable connection Connect the USB cable correctly (Refer to Connect to a computer). ERROR LED and message on the front Refer to: The problem is... An error panel message. ERROR LED off The data are not processed immediately DATA LED (flashing?) Print the nozzle adjustment pattern (Refer to Perform printhead position adjustment). Check the communication to the computer. The problem is... (troubleshooting topics) 234 Chapter 8 The problem is... (troubleshooting topics) ENWW

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The problem is… (checklist)
Before deciding that there is a serious problem with the printer, check the following items.
Symptom
Items to be checked
Corrective measures
No power
Power cable connection
Check that the power cable is correctly
plugged into the power outlet.
Power supply to the outlet
Supply power to the power outlet.
Power switch on/off
Turn on the power switch (Refer to
Turn
the power on/off
).
The media guide is not heated even when
the heater is turned ON.
Printer status
The media guide is heated during
printing. Be sure the media guide is
heated by printing the test pattern.
Heater front panel
Turn on the heater (FRONT, PRINT, or
REAR) check that the media guide is
heated by printing the test pattern.
The printer fails to start or operate
correctly
ERROR LED and message on the front
panel
Refer to: The problem is…
An error
message
.
Cannot print
USB cable connection
Connect the USB cable correctly (Refer
to
Connect to a computer
).
ERROR LED and message on the front
panel
Refer to: The problem is…
An error
message
.
ERROR LED off
Print the nozzle adjustment pattern
(Refer to
Perform printhead position
adjustment
).
The data are not processed immediately
DATA LED (flashing?)
Check the communication to the
computer.
234
Chapter 8
The problem is… (troubleshooting topics)
ENWW
The problem is…
(troubleshooting topics)