HP Designjet 10000s HP Designjet 10000 Series - User's Guide - Page 327

18 Tell me about getting help Tell me about getting help ● HP Customer Care ● HP Designjet Online HP Customer Care As your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet. HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and selfmaintenance services. To find out more about HP Customer Care, please visit us at: http://www.hp.com/go/designjet/ or call the phone number in the Customer Service Guide provided with your printer. What to do before you call: ● Review "The problem is..." troubleshooting suggestions in this guide. ● Review the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows). ● If you have installed third-party software drivers and RIPs, refer to their documentation. ● If the problem appears to be related to your software application, first contact your software vendor. ● If you still have difficulty, refer to the HP Support Services booklet provided with your printer. This document contains a comprehensive list of various support services available to help solve printer problems. ● If you call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly: ● The printer you are using (the product number and the serial number, found on the label at the back of the printer) ● If there is an error code on the front panel, note it down (Refer to "The problem is An error message"). ● The computer you are using. ENWW HP Customer Care 317