HP Deskjet 990c HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 51

Problems?: Troubleshooting Tips, The printer software won't install, what's wrong? - download

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The printer software won't install, what's wrong? What is the problem? I inserted a CD, but the computer couldn't read it. Possible cause • The CD wasn't properly inserted. OR • The CD player may be damaged. OR • The CD may be damaged. Problems?: Troubleshooting Tips To solve the problem... 1 Reinsert the CD and try again. If this doesn't solve your problem... 2 Try inserting a CD that you know works. If that CD doesn't work, you may need to replace your CD player. 3 If other CDs work but the printer software CD doesn't, you may have a damaged CD. You can download the printer software from an HP web site (see page 75 for web site addresses). 4 If you don't have Web access, contact HP Customer Care. See page 77, to locate the phone number nearest you. 51

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Problems?: Troubleshooting Tips
The printer software won’t install, what’s wrong?
What is the problem?
Possible cause
To solve the problem…
I inserted a CD, but the
computer couldn’t read it.
• The CD wasn’t properly
inserted.
OR
• The CD player may be
damaged.
OR
• The CD may be damaged.
1
Reinsert the CD and try again. If this doesn’t solve your problem…
2
Try inserting a CD that you know works. If that CD doesn’t work, you
may need to replace your CD player.
3
If other CDs work but the printer software CD doesn’t, you may have a
damaged CD. You can download the printer software from an HP web
site (see page 75 for web site addresses).
4
If you don’t have Web access, contact HP Customer Care. See page 77,
to locate the phone number nearest you.