HP Deskjet 990c HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 52

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Problems?: Troubleshooting Tips The printer software won't install, what's wrong? Continued What is the problem? Possible cause The software did not install correctly. OR You need to uninstall the printer software for any reason. • There may be a conflict with your virus protection program. OR • There may be a conflict with another software program. OR • There may be a conflict with a peripheral device connected to the printer. OR • Your printer software didn't install properly. To solve the problem... 1 Uninstall your printer software. For Windows 95, 98, 2000, or NT 4.0 a Click Start Programs HP DeskJet 990C Series HP DeskJet 990C Series Uninstall. b Follow the instructions that appear on your computer screen. For Windows 3.1x: a Open the HP DeskJet 990C Series program group. b Double-click the HP DeskJet 990C Series Uninstall icon. c Follow the instructions that appear on your computer screen. 2 Close any software programs (including virus protection programs) that are running. 3 Disconnect any peripheral devices that use a parallel printer cable (such as a scanner or tape back-up system). 4 Reinstall the printer software. See the Quick Start Poster. If you are still having problems with the software installation, call an HP authorized dealer or HP Customer Care. For the phone number of the HP Customer Care Center nearest you, see page 77. 52

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52
Problems?: Troubleshooting Tips
The software did not install
correctly.
OR
You need to uninstall the
printer software for any reason.
• There may be a conflict with
your virus protection program.
OR
• There may be a conflict with
another software program.
OR
• There may be a conflict with a
peripheral device connected to
the printer.
OR
• Your printer software didn’t
install properly.
1
Uninstall your printer software.
For Windows 95, 98, 2000, or NT 4.0
a
Click
Start
Programs
HP DeskJet 990C Series
HP DeskJet
990C Series Uninstall
.
b
Follow the instructions that appear on your computer screen.
For Windows 3.1x:
a
Open the
HP DeskJet 990C Series
program group.
b
Double-click the
HP DeskJet 990C Series Uninstall
icon.
c
Follow the instructions that appear on your computer screen.
2
Close any software programs (including virus protection programs) that
are running.
3
Disconnect any peripheral devices that use a parallel printer cable (such
as a scanner or tape back-up system).
4
Reinstall the printer software. See the
Quick Start Poster
.
If you are still having problems with the software installation, call an HP
authorized dealer or HP Customer Care. For the phone number of the HP
Customer Care Center nearest you, see page 77.
The printer software won’t install, what’s wrong?
Continued
What is the problem?
Possible cause
To solve the problem…