HP Deskjet 990c HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 57

Press the Resume Button, Print your document again.

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Problems?: Troubleshooting Tips Why won't it print? Continued What is the problem? No page came out of the printer. (continued) Possible cause There may be a paper jam and you are using the Rear Access Door. To solve the problem... 1 Pull the paper out of either the IN tray or the OUT tray. 2 Press the Resume Button on the front of the printer. 3 If you were printing labels, make sure a label did not become unglued from the label sheet while going through the printer. 4 If the paper jam has cleared, print your document again. 5 If the paper jam hasn't cleared, open the Rear Access Door by turning the knob (counter-clockwise) and removing the door. 6 Pull the jammed paper out of the printer, then replace the Rear Access Door. 7 Print your document again. There may be a paper jam in the Automatic Two-Sided Printing Module. 1 Turn your printer off. 2 Press the button on top of the Automatic Two-Sided Printing Module and lower the access door. 3 Pull the jammed paper out of the Module, then close the access door. 4 Turn your printer back on. 5 Print your document again. 57

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57
Problems?: Troubleshooting Tips
No page came out of
the printer.
(
continued
)
There may be a paper jam and you
are using the Rear Access Door.
1
Pull the paper out of either the IN tray or the OUT tray.
2
Press the Resume Button
on the front of the printer.
3
If you were printing labels, make sure a label did not become unglued
from the label sheet while going through the printer.
4
If the paper jam has cleared, print your document again.
5
If the paper jam hasn’t cleared, open the Rear Access Door by turning
the knob (counter-clockwise) and removing the door.
6
Pull the jammed paper out of the printer, then replace the Rear Access
Door.
7
Print your document again.
There may be a paper jam in the
Automatic Two-Sided Printing
Module.
1
Turn your printer off.
2
Press the button on top of the Automatic Two-Sided Printing Module
and lower the access door.
3
Pull the jammed paper out of the Module, then close the access door.
4
Turn your printer back on.
5
Print your document again.
Why won’t it print?
Continued
What is the problem?
Possible cause
To solve the problem…