HP Deskjet 990c HP DeskJet 990C Series Printer - (English) Online User's Guide - Page 53

Start, Settings, Control Panel, System, Device Manager

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Problems?: Troubleshooting Tips The printer software won't install, what's wrong? Continued What is the problem? Possible cause When I connect a USB cable between the printer and my computer, the "New Hardware Wizard" message did not appear. You may not be using Windows 98 or 2000. Your USB cable may not be connected properly. You may not have USB enabled. To solve the problem... Make sure Windows 98 or 2000 is running and your computer is connected using a USB cable. If you do not have Windows 98 or 2000, you need to use a parallel cable. 1 Disconnect and then reconnect the USB cable from your printer. 2 Make sure that it is securely attached. 1 In Windows 98 or 2000, click Start Settings Control Panel. 2 Double-click the System icon. 3 Click the Device Manager tab. 4 Click the plus ( + ) icon next to the Universal Serial Bus Controller option. If you see a USB host controller and a USB root hub listed, USB is probably enabled. If you do not see these devices listed, refer to your computer's documentation or contact the manufacturer for more information on enabling and setting up USB. 5 If you cannot enable USB, you can always use a parallel cable to connect your printer to your computer. 53

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53
Problems?: Troubleshooting Tips
When I connect a USB
cable between the printer and
my computer, the “New
Hardware Wizard” message did
not appear.
You may not be using Windows 98
or 2000.
Make sure Windows 98 or 2000 is running and your computer is connected
using a USB cable. If you do not have Windows 98 or 2000, you need to use
a parallel cable.
Your USB cable may not be
connected properly.
1
Disconnect and then reconnect the USB cable from your printer.
2
Make sure that it is securely attached.
You may not have USB enabled.
1
In Windows 98 or 2000, click
Start
Settings
Control Panel
.
2
Double-click the
System
icon.
3
Click the
Device Manager
tab.
4
Click the plus (
+
) icon next to the Universal Serial Bus Controller
option. If you see a USB host controller and a USB root hub listed, USB
is probably enabled. If you do not see these devices listed, refer to your
computer’s documentation or contact the manufacturer for more
information on enabling and setting up USB.
5
If you cannot enable USB, you can always use a parallel cable to
connect your printer to your computer.
The printer software won’t install, what’s wrong?
Continued
What is the problem?
Possible cause
To solve the problem…