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HP Hx4700 HP iPAQ hx4700 series Pocket PC - User's Guide - Page 152

ActiveSync, Synchronizing Your Pocket PC with Your Computer

UPC - 829160650166

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Troubleshooting ActiveSync Use the following suggestions to troubleshoot problems with ActiveSync on your iPAQ Pocket PC. For more detailed information on Microsoft ActiveSync, refer to Chapter 2, "Synchronizing Your Pocket PC with Your Computer" Problem Solution I cannot connect to my computer using the Desktop Cradle. ■ Be sure you have installed Microsoft ActiveSync 3.7.1 or higher on your host computer before connecting your iPAQ Pocket PC to it. ■ Be sure your iPAQ Pocket PC is connected to the Desktop Cradle, and that the cradle is connected to your computer. ■ Be sure your iPAQ Pocket PC is securely seated in the cradle and is making contact with the cradle connector. ■ Be sure you are running Microsoft Windows 98SE, Me, 2000, or XP and that you have installed Microsoft ActiveSync 3.7.1 or a later version on your computer. ■ Uninstall and reinstall ActiveSync. ■ If you are running personal firewall software, try disabling it. If you are then able to synchronize, contact the software vendor to information on configuring the required exclusions to eliminate this problem. I connected my iPAQ Pocket PC before installing Microsoft ActiveSync. 1. Disconnect the iPAQ Pocket PC from your computer. 2. In Windows 98 or 2000, click Start > Settings > Control Panel > System. The Device Manager opens automatically. Locate and select the "unknown" USB device record and click Remove (Uninstall in Windows 2000). 3. Restart your computer and allow it to detect the USB device. 4. Install Microsoft ActiveSync 3.7.1 or higher. 5. Reconnect the iPAQ Pocket PC to the computer. (Continued) User's Guide 12-5

Section	Page
Getting to Know Your iPAQ Pocket PC	10
Using the Stylus	10
Aligning the Screen	11
Adjusting Text Size	11
Changing the Screen from Portrait to Landscape Mode	12
Setting the Date and Time	13
Setting the Time for Home and Locations You Are Visiting	13
Setting the Date	14
Entering Owner Information	14
Resetting the Unit	15
Performing a Soft (“Normal”) Reset	15
Performing a Hard (“Full”) Reset	16
Understanding the Touchpad and Cursor	18
Removing Your Pocket PC Cover	19
Installing Your Pocket PC Cover	20
Routine Care	21
Traveling with Your Pocket PC	22
Synchronizing with Your Computer	23
Using Microsoft ActiveSync	23
Installing ActiveSync	23
Synchronizing Your Pocket PC with Your Computer	25
Changing Synchronization Settings	25
Using the Fast Infrared (FIR) Connection	26
Copying Files	27
Installing Programs	27
Backing up and Restoring Files	28
Synchronizing Links	28
Sending and Receiving E-mail	28
Requesting Meetings	29
Managing the Battery	30
Installing the Battery	31
Removing the Battery	35
Charging with the AC Adapter	37
Charging with the HP Desktop Cradle and AC Adapter	39
Charging with the HP Desktop Cradle and USB Cable	41
Manually Checking the Battery Charge Level	42
Battery Saving Tips	42
Changing the Backlight Settings	44
Automatic Brightness Control	45
Disabling Buttons	45
Learning the Basics	46
Using the Today Screen	46
Navigation Bar and Command Bar	47
Status Icons	48
Pop-Up Menus	49
Creating Information	50
Customizing the Today Screen	50
Changing the Screen Orientation	52
Opening and Closing Applications	53
Closing with iTask	54
Closing Manually	54
Installing Applications	55
Deleting Applications	55
Backing Up Information	56
Using the iPAQ File Store Folder	57
Learning Input Methods	58
Using Input Software	58
Changing Word Suggestion Options	58
Using the On-Screen Keyboard	61
Writing with the Stylus and the Letter Recognizer	62
Writing with the Stylus and Microsoft Transcriber	63
Writing with the Stylus and Block Recognizer	63
Drawing and Writing on the Screen	64
Converting Writing to Text	65
Using the Touchpad or Cursor	65
Touchpad Modes	66
Switching Between Touchpad Modes	67
Using the NavPointMode Icon	67
Choosing a Mode on the Settings Screen	68
Programming a Button	68
Applications	69
Installing Applications	69
Removing Applications	69
Using DockWare	70
Starting DockWare	70
Stopping DockWare	70
Adding Pictures	71
Using HP Image Zone	71
Viewing Thumbnail Photos	73
Viewing a Photo Full-Screen	74
Viewing a Slideshow	74
Printing Photos	75
E-mailing Photos	76
Attaching a Sound File to a Photo	76
Using Backup/Restore Programs	77
Using iPAQ Backup to Backup/Restore	78
Using ActiveSync To Backup/Restore	78
Using Pocket Informant	79
Pocket Informant Toolbar	79
Menus and Options	80
Using TodayPanel Lite	81
Using iTask	83
Using Print Manager	84
Programs Available on the HP iPAQ	84
Using HP ProtectTools	89
Setting Up Security	89
Using Your iPAQ Pocket PC with HP ProtectTools	93
Unlocking Your Pocket PC	93
Encrypting/Decrypting Data	94
Changing Your HP ProtectTools Settings	96
Lock Device	96
Logoff	97
Change Passwords	97
Manage Encrypted Folders	97
Manage Security Settings	98
Using Wi-Fi	99
Getting Acquainted with Wi-Fi	99
Powering Wi-Fi On or Off	100
Automatically Connecting to a Network	101
Manually Entering New Network Settings	101
Searching for Networks to Access	103
Managing Wireless Network Settings	104
Viewing or Editing a Wireless Network	104
Deleting a Wireless Network	104
Monitoring Signal Strength and Status	104
Advanced Network Settings	105
Advanced Wi-Fi Terms	105
Looking Up an IP Address	106
Changing TCP/IP Settings	107
Changing DNS and WINS Settings	108
Setting Up VPN Server Connections	109
Changing VPN Server Connections	110
Starting VPN Server Connections	111
Setting Up Proxy Server Settings	111
Wi-Fi Security Protocol Utilities	112
802.1X Certificate Enroller	112
LEAP Registration Utility	113
Using Bluetooth	115
Getting Acquainted with Bluetooth	116
Understanding Terms	117
Supported Services	118
Powering Bluetooth On or Off	118
Working with Bluetooth Settings	119
Opening Bluetooth Settings	119
Setting Accessibility Properties	119
Enabling Bluetooth Services	120
Automatically Enabling Service	121
Requiring Authorization to Access Services	123
Requiring a Passkey or Bond	123
Setting a Shared Folder	124
Understanding Profiles	124
Creating a Profile	124
Activating a Profile	125
Saving Bluetooth Configuration Settings in a Profile	125
Renaming a Profile	126
Deleting a Profile	126
Working with Bluetooth Manager	127
Opening Bluetooth Manager	127
Locating and Selecting a Device	127
Pairing Devices	127
Unpairing Devices	128
Connecting to Other Devices	129
Identifying the Communications Port	129
Establishing an ActiveSync Connection	129
Establishing a Serial Connection	131
Dial-Up Networking	131
Using Dial-Up Networking	132
Joining a Personal Area Network	133
Working with Files	133
Creating a File Transfer Connection	134
Sending Files	134
Creating a Folder on a Remote Device	134
Receiving a File from a Remote Device	135
Deleting a File from a Remote Device	135
Using Business Card Exchange	135
Setting Up Your Business Card Information	136
Sending Business Cards	136
Requesting Business Cards	136
Exchanging Business Cards	137
Opening a Connection	137
Viewing Connection Status	138
Closing a Connection	138
Working with Connections	138
Creating a Shortcut	138
Deleting a Shortcut	139
Viewing Shortcuts	139
Connecting to the Internet	140
Connecting to a Private Network	141
Entering an Internet Address	141
Using a Favorites List	142
Expansion Cards	143
Installing a Secure Digital (SD) Expansion Card	144
Removing a Secure Digital (SD) Expansion Card	145
Installing a Compact Flash (CF) Expansion Card	146
Removing a Compact Flash (CF) Expansion Card	147
Viewing the Content of Memory Cards	147
Troubleshooting	148
Common Problems	148
ActiveSync	152
Expansion Cards	154
Wi-Fi	155
Bluetooth	157
Regulatory Notices	159
Federal Communications Commission Notice	159
Modifications	160
Cables	160
Declaration of Conformity for products marked with the FCC logo-United States only	160
Canadian Notice	161
Avis Canadien	161
Japanese Notice	161
Korean Notice	161
European Regulatory Notice	161
Declaration of Conformity	162
Notice for Use in France and Italy	163
Battery Warning	163
Equipment Warning	164
Airline Travel Notice	165
Wireless Notices	165
U.S. Regulatory Wireless Notice	165
Canadian Regulatory Wireless Notice	165
Japanese Regulatory Wireless Notice	166
Brazilian Regulatory Wireless Notice	166
Specifications	167
System Specifications	167
Physical Specifications	169