HP Hx4700 HP iPAQ hx4700 series Pocket PC - User's Guide - Page 153

Power, Reset, Connection Settings, Remove your iPAQ Pocket PC from the HP Desktop

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Troubleshooting (Continued) Problem Solution Microsoft ActiveSync cannot locate my iPAQ Pocket PC when I synchronize. ■ Be sure the device is on. ■ Be sure all cables are securely connected. ■ Remove your iPAQ Pocket PC from the HP Desktop Cradle or disconnect it from the Autosync Cable, power on the unit by pressing the Power button, then put it back in the synchronization cradle or connect it to the cable. ■ Reset the device by using the stylus to lightly press the Reset button. ■ Check Connection Settings in ActiveSync on your computer to ensure the communications port you are using is active. I cannot open e-mail in Messaging after I restore using Microsoft ActiveSync. Use Microsoft ActiveSync to synchronize your iPAQ Pocket PC with your computer. For more information, refer to the "Synchronizing Your Pocket PC with Your Computer" section in Chapter 2. I tried to synchronize a workbook and the file is unresolved in Microsoft ActiveSync. Pocket Excel does not support all Excel formatting; therefore, Microsoft ActiveSync cannot synchronize the file. User's Guide 12-6

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Troubleshooting
User’s Guide
12–6
Microsoft
ActiveSync
cannot locate
my iPAQ Pocket
PC when
I synchronize.
■
Be sure the device is on.
■
Be sure all cables are securely connected.
■
Remove your iPAQ Pocket PC from the HP Desktop
Cradle or disconnect it from the Autosync Cable, power
on the unit by pressing the
Power
button, then put it
back in the synchronization cradle or connect it to the
cable.
■
Reset the device by using the stylus to lightly press the
Reset
button.
■
Check
Connection Settings
in ActiveSync on your
computer to ensure the communications port you are
using is active.
I cannot open
e-mail in
Messaging after
I restore using
Microsoft
ActiveSync.
Use Microsoft ActiveSync to synchronize your iPAQ Pocket
PC with your computer. For more information, refer to the
“Synchronizing Your Pocket PC with Your Computer”
section
in Chapter 2.
I tried to
synchronize
a workbook
and the file
is unresolved
in Microsoft
ActiveSync.
Pocket Excel does not support all Excel formatting;
therefore, Microsoft ActiveSync cannot synchronize the file.
(Continued)
Problem
Solution