HP Hx4700 HP iPAQ hx4700 series Pocket PC - User's Guide - Page 155

Wi-Fi, Using Wi-Fi.

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Troubleshooting Wi-Fi Use the following suggestions to troubleshoot problems with Wi-Fi issues and your iPAQ Pocket PC. For more information on Wi-Fi, refer to Chapter 8, "Using Wi-Fi." Problem Solution I cannot connect to an access point. ■ Be sure the Wi-Fi is on. ■ Be sure the device identified the network you want to connect to. ■ Be sure you provided any necessary authentication keys if prompted by the system. ■ Be sure your iPAQ Pocket PC is within range of the access point. I am connected to an access point, but I cannot browse the Internet. If the wireless network you are connected to connects to Work, the network may require a proxy. To set up the proxy: 1. Ask your network administrator for the proxy settings. 2. From the Today screen, tap Start > Settings > Connections tab > Connections icon > Set up my proxy server. 3. Refer to Chapter 8, in section "Setting Up Proxy Server Settings" for more information. I do not see my wireless network on my iPAQ Pocket PC. Your wireless network could be a non-broadcasting network. 1. From the Today screen, tap Start > Settings > Connections tab > Connections icon > Settings. 2. Tap the Advanced tab > Select Networks. 3. Follow the instructions on the screen. My data transfer If Bluetooth is on, turn it off. rate is too low. (Continued) User's Guide 12-8

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Troubleshooting
User’s Guide
12–8
Wi-Fi
Use the following suggestions to troubleshoot problems with
Wi-Fi issues and your iPAQ Pocket PC. For more information on
Wi-Fi, refer to
Chapter 8, “Using Wi-Fi.”
Problem
Solution
I cannot connect
to an access
point.
■
Be sure the Wi-Fi is on.
■
Be sure the device identified the network you want to
connect to.
■
Be sure you provided any necessary authentication
keys if prompted by the system.
■
Be sure your iPAQ Pocket PC is within range of the
access point.
I am connected
to an access
point, but I
cannot browse
the Internet.
If the wireless network you are connected to connects to
Work, the network may require a proxy. To set up the proxy:
1.
Ask your network administrator for the proxy settings.
2.
From the
Today
screen, tap
Start
>
Settings
>
Connections
tab >
Connections
icon >
Set up my
proxy server.
3.
Refer to
Chapter 8,
in section “Setting Up Proxy Server
Settings”
for more information.
I do not see
my wireless
network on
my iPAQ
Pocket PC.
Your wireless network could be a non-broadcasting network.
1.
From the
Today
screen, tap
Start
>
Settings
>
Connections
tab >
Connections
icon >
Settings.
2.
Tap the
Advanced
tab >
Select Networks.
3.
Follow the instructions on the screen.
My data transfer
rate is too low.
If Bluetooth is on, turn it off.
(Continued)