HP Integrity rx2620 Installation Guide, Third Edition - HP Integrity rx2620 (A - Page 105

intermittent server problems, DVD Problems Occur, Hard Drive Problems Occur

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Troubleshooting Intermittent Server Problems Intermittent Server Problems You can usually trace intermittent problems that occur during installation to power source problems, a loose connector, or some other hardware problem. If you are experiencing intermittent problems, follow these steps: 1. Check MP logs and analyze the problem. Determine if there is more than one symptom and if the problem is random. 2. Verify that the AC power source is stable. 3. Reseat all rear panel connectors. 4. Reseat all hot-swappable fans and power supplies. 5. Reseat all main memory DIMMs. 6. Reseat all cable harnesses and board connectors. See the HP Integrity rx2620 User Service Guide for more information. DVD Problems Occur DVD problems that occur during installation are usually related to faulty connections. If you are experiencing DVD problems, follow these steps: 1. Remove and reinsert the disk. 2. Replace the disk. 3. Remove and reinstall the DVD drive. Check that connectors are fully engaged. 4. Replace the DVD drive. Hard Drive Problems Occur Hard drive problems that occur during installation are usually due to rough handling. The drive may not be correctly seated or may have been damaged in transit. If you are experiencing hard drive problems, follow these steps: 1. Remove and reinsert the faulty hard drive. 2. Swap the hard drive with one from another slot or with a known good spare. 3. Remove and reinstall the hard drive backplane. Check that connectors are fully engaged. 4. Replace the hard drive backplane. Chapter 10 105

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Troubleshooting
Intermittent Server Problems
Chapter 10
105
Intermittent Server Problems
You can usually trace intermittent problems that occur during installation to power source problems, a loose
connector, or some other hardware problem. If you are experiencing intermittent problems, follow these steps:
1. Check MP logs and analyze the problem. Determine if there is more than one symptom and if the problem
is random.
2. Verify that the AC power source is stable.
3. Reseat all rear panel connectors.
4. Reseat all hot-swappable fans and power supplies.
5. Reseat all main memory DIMMs.
6. Reseat all cable harnesses and board connectors.
See the
HP Integrity rx2620 User Service Guide
for more information.
DVD Problems Occur
DVD problems that occur during installation are usually related to faulty connections. If you are experiencing
DVD problems, follow these steps:
1. Remove and reinsert the disk.
2. Replace the disk.
3. Remove and reinstall the DVD drive. Check that connectors are fully engaged.
4. Replace the DVD drive.
Hard Drive Problems Occur
Hard drive problems that occur during installation are usually due to rough handling. The drive may not be
correctly seated or may have been damaged in transit. If you are experiencing hard drive problems, follow
these steps:
1. Remove and reinsert the faulty hard drive.
2. Swap the hard drive with one from another slot or with a known good spare.
3. Remove and reinstall the hard drive backplane. Check that connectors are fully engaged.
4. Replace the hard drive backplane.