IBM 4332-004 User Guide - Page 227

Appendix A. Troubleshooting

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Appendix A. Troubleshooting This section provides simple methods for detecting and solving some of the problems that most frequently occur in printing environments. If your printer does not print your job, follow these steps: 1. Turn the printer off and leave it off for approximately ten seconds. Turn it back on. This action resets the printer to its programmed configuration and may clear the error. 2. Print a sample page to determine whether the problem is with the printer or with the network or cabling leading to the printer. The printer configuration page can be used as a sample page; see "Printing the Printer Configuration Page" on page 25 for instructions. If the problem is with the printer, it is likely that the printer will not print the configuration page. If the problem is in the network or cabling leading to the printer, the configuration page will still print. 3. See "Troubleshooting Checklist" to help identify and solve problems. 4. If you cannot solve a problem, call your point of purchase or IBM customer technical support (1-800-358-6661 in the U.S.A. and Canada). Notes: a. Have your printer serial number ready. The serial number is on the data information plaque in the toner cartridge area. The serial number is also listed in the Printer Details section of the printer configuration page (see "Printing the Printer Configuration Page" on page 25). If you are asked for a machine type, specify 4332. b. If you need IBM operating system support (for example, AIX, OS/2, OS/400, and MVS), contact IBM software support (1-800-237-5511 in the U.S.A., 1-800-465-2222 in Canada). Troubleshooting Checklist Symptom A message appears in the message display area Solid rectangles in the message display area Action See "Appendix C. Printer Messages" on page 233. This usually indicates a problem with the controller card or one of its options (SIMM or hard drive). Response: Make sure the controller card is inserted correctly and that all SIMMs are installed correctly in the correct group of sockets. See "The SIMM and Hard Drive Options" on page 166 for instructions on installing the optional SIMMs and hard drive. © Copyright IBM Corp. 1998, 1999 215

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Appendix A. Troubleshooting
This section provides simple methods for detecting and solving some of the
problems that most frequently occur in printing environments. If your printer
does not print your job, follow these steps:
1.
Turn the printer off and leave it off for approximately ten seconds. Turn it
back on. This action resets the printer to its programmed configuration
and may clear the error.
2.
Print a sample page to determine whether the problem is with the printer
or with the network or cabling leading to the printer. The printer
configuration page can be used as a sample page; see “Printing the Printer
Configuration Page” on page 25 for instructions. If the problem is with the
printer, it is likely that the printer will not print the configuration page. If
the problem is in the network or cabling leading to the printer, the
configuration page will still print.
3.
See “Troubleshooting Checklist” to help identify and solve problems.
4.
If you cannot solve a problem, call your point of purchase or IBM
customer technical support (1-800-358-6661 in the U.S.A. and Canada).
Notes:
a.
Have your printer serial number ready. The serial number is on the
data information plaque in the toner cartridge area. The serial number
is also listed in the Printer Details section of the printer configuration
page (see “Printing the Printer Configuration Page” on page 25). If you
are asked for a machine type, specify 4332.
b.
If you need IBM operating system support (for example, AIX, OS/2,
OS/400, and MVS), contact IBM software support (1-800-237-5511 in
the U.S.A., 1-800-465-2222 in Canada).
Troubleshooting Checklist
Symptom
Action
A message appears in the
message display area
See “Appendix C. Printer Messages” on page 233.
Solid rectangles in the message
display area
This usually indicates a problem with the controller card or one of
its options (SIMM or hard drive).
Response
: Make sure the controller card is inserted correctly and
that all SIMMs are installed correctly in the correct group of sockets.
See “The SIMM and Hard Drive Options” on page 166 for
instructions on installing the optional SIMMs and hard drive.
© Copyright IBM Corp. 1998, 1999
215